70
NPS
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Shoppers Stop
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About Shoppers Stop's Brand
Shoppersstop.com offers a truly remarkable shopping experience on the Internet.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Shoppers Stop NPS
Shoppers Stop's Net Promoter Score (NPS) is a 70 with 83% Promoters, 4% Passives, and 13% Detractors. Net Promoter Score tracks whether Shoppers Stop's customers would recommend using the product based on a scale of -100 to 100.
Shoppers Stop Overall NPS
| 83% | Promoters |
|---|---|
| 4% | Passives |
| 13% | Detractors |
Shoppers Stop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 41 | Mar 2024 | 41 |
May 2024 46 | May 2024 | 46 |
Jun 2024 57 | Jun 2024 | 57 |
Jul 2024 60 | Jul 2024 | 60 |
Oct 2024 65 | Oct 2024 | 65 |
Nov 2024 67 | Nov 2024 | 67 |
Dec 2024 71 | Dec 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoppers Stop NPS by Gender
Shoppers Stop's NPS was rated 100 by Male customers on Comparably.
Male
100
Shoppers Stop's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Shoppers Stop's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Shoppers Stop NPS by Ethnicity
Shoppers Stop's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Shoppers Stop NPS by Usage
Shoppers Stop's NPS was rated 50 points by customers who have used Shoppers Stop's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Shoppers Stop Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Shoppers Stop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shoppers Stop Customer Loyalty Score by Gender
Shoppers Stop's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shoppers Stop.
Male
70%
Yes
Female
N/A
Yes
Shoppers Stop Customer Loyalty Score by Ethnicity
Shoppers Stop's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shoppers Stop.
100
out of 100
Other
Shoppers Stop Customer Loyalty Score by Usage
Shoppers Stop's Customer Loyalty score was rated 78% by customers who have used Shoppers Stop's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shoppers Stop Product Quality
4.1/5
Shoppers Stop has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Shoppers Stop Product Information
Shoppers Stop’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.shoppersstop.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Shoppers Stop Product Quality
Shoppers Stop's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Shoppers Stop's Product Quality.
Ranked Shoppers Stop Product Quality the Highest
Shoppers Stop Product Quality Score by Gender
Shoppers Stop's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shoppers Stop.
Male
3.3/5
Female
N/A
Shoppers Stop Product Quality Score by Ethnicity
Shoppers Stop's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoppers Stop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Shoppers Stop Product Quality Score by Usage
Shoppers Stop's Product Quality score was rated 3.2 stars by customers who have used Shoppers Stop's products/services for 2 to 5 Years.
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Shoppers Stop Pricing
Shoppers Stop ROI & Value For Money
4.1/5
Shoppers Stop has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Shoppers Stop ROI
Shoppers Stop's ROI score was rated highest by Male customers.
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Ranked Shoppers Stop ROI the Highest
Shoppers Stop ROI Score by Gender
Shoppers Stop's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shoppers Stop.
Male
5/5
Female
N/A
Shoppers Stop ROI Score by Ethnicity
Shoppers Stop's ROI score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoppers Stop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Shoppers Stop ROI Score by Usage
Shoppers Stop's ROI score was rated 4.6 stars by customers who have used Shoppers Stop's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Shoppers Stop Customer Satisfaction (CSAT)
Shoppers Stop Customer Satisfaction (CSAT) Score
100 / 100
Shoppers Stop has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shoppers Stop Customer Service
4.1/5
Shoppers Stop has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Shoppers Stop's Customer Service
Address
9th Floor, Eureka Towers, Mindspace, Link Road, Malad (West), 400064 India
Website
http://www.shoppersstop.com
Phone Number
1(800) 209-6648
Quick Insights into Shoppers Stop Customer Service
Shoppers Stop's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Shoppers Stop's Customer Service score.
Ranked Shoppers Stop Customer Service the Highest
Shoppers Stop Customer Service Score by Gender
Shoppers Stop's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shoppers Stop.
Male
5/5
Female
N/A
Shoppers Stop Customer Service Score by Ethnicity
Shoppers Stop's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shoppers Stop.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Shoppers Stop Customer Service Score by Usage
Shoppers Stop's Customer Service score was rated 4.6 stars by customers who have used Shoppers Stop's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Shoppers Stop as an Employer
3.9/5
Shoppers Stop has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Shoppers Stop scored a 70 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoppers Stop would recommend the brand to a friend. ENPS measures how likely Shoppers Stop employees would recommend working at Shoppers Stop to a friend.
Net Promoter Score
70
NPS Score
| 83% | Promoters |
|---|---|
| 4% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
