0
NPS
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ShopperTrak
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About ShopperTrak's Brand
ShopperTrak is a provider of people counter technology and foot traffic analysis that improve retail profitability.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
ShopperTrak NPS
ShopperTrak's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ShopperTrak's customers would recommend using the product based on a scale of -100 to 100.
ShopperTrak Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ShopperTrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShopperTrak Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ShopperTrak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShopperTrak Product Quality
3.7/5
ShopperTrak has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopperTrak's overall Product Quality score rated by its users and customers.
ShopperTrak Product Information
ShopperTrak’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.shoppertrak.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Ecommerce and Marketplaces
Enterprise
Marketplaces
SaaS
ShopperTrak Pricing
ShopperTrak ROI & Value For Money
2.5/5
ShopperTrak has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopperTrak's overall ROI score rated by its users and customers.
ShopperTrak Customer Satisfaction (CSAT)
ShopperTrak Customer Satisfaction (CSAT) Score
50 / 100
ShopperTrak has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShopperTrak Customer Service
2.5/5
ShopperTrak has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopperTrak's overall Customer Service score rated by its users and customers.
About ShopperTrak's Customer Service
Address
233 South Wacker Drive, 41st Floor, Chicago, IL
Website
http://www.shoppertrak.com
Phone Number
1(312)529-5300
ShopperTrak as an Employer
3.2/5
ShopperTrak has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ShopperTrak scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of ShopperTrak would recommend the brand to a friend. ENPS measures how likely ShopperTrak employees would recommend working at ShopperTrak to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
