-18
NPS
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Shoprite Holdings
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About Shoprite Holdings' Brand
Owner and operator of supermarkets & franchise outlets. The company oversees a network of supermarkets & franchise outlets offering food, clothing, general merchandise, cosmetics, liquor, furniture, household appliances, & pharmaceutical products, among others.
Brand at a Glance
92%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Shoprite Holdings NPS
Shoprite Holdings's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Shoprite Holdings's customers would recommend using the product based on a scale of -100 to 100.
Shoprite Holdings Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Shoprite Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
May 2022 -20 | May 2022 | -20 |
May 2023 0 | May 2023 | 0 |
Sep 2023 -15 | Sep 2023 | -15 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -10 | Apr 2024 | -10 |
Mar 2025 -18 | Mar 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoprite Holdings NPS by Gender
Female customers rated Shoprite Holdings's NPS 134 points higher than Male customers.
Male
-67
Shoprite Holdings's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
67
Shoprite Holdings's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Shoprite Holdings NPS by Ethnicity
Shoprite Holdings's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Shoprite Holdings NPS by Age
Shoprite Holdings's NPS was rated 20 points by customers ages 18-25 on Comparably.
Shoprite Holdings NPS by Usage
Shoprite Holdings's NPS was rated 0 points by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Shoprite Holdings Customer Reviews
Out of the 3 Shoprite Holdings customer reviews 3 were positive and 0 were constructive. Shoprite Holdings customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Shoprite Holdings Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Shoprite Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shoprite Holdings Customer Loyalty Score by Gender
Shoprite Holdings's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shoprite Holdings.
Male
100%
Yes
Female
100%
Yes
Shoprite Holdings Customer Loyalty Score by Ethnicity
Shoprite Holdings's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shoprite Holdings.
100
out of 100
African American/Black
Shoprite Holdings Customer Loyalty Score by Age
Shoprite Holdings's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shoprite Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Shoprite Holdings Customer Loyalty Score by Usage
Shoprite Holdings's Customer Loyalty score was rated 100% by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shoprite Holdings Product Quality
3.8/5
Shoprite Holdings has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Shoprite Holdings Product Information
Shoprite Holdings’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.shoprite.co.za
- Company Size
- 10,000+ Employees
Quick Insights into Shoprite Holdings Product Quality
Shoprite Holdings's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shoprite Holdings Product Quality the Highest
Ranked Shoprite Holdings Product Quality the Lowest
Shoprite Holdings Product Quality Score by Gender
Shoprite Holdings's Product Quality score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shoprite Holdings.
Male
4/5
Female
4/5
Shoprite Holdings Product Quality Score by Ethnicity
Shoprite Holdings's Product Quality score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoprite Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Shoprite Holdings Product Quality Score by Age
Shoprite Holdings's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shoprite Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Shoprite Holdings Product Quality Score by Usage
Shoprite Holdings's Product Quality score was rated 4 stars by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Shoprite Holdings Pricing
Shoprite Holdings ROI & Value For Money
3.5/5
Shoprite Holdings has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Shoprite Holdings ROI
Shoprite Holdings's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Shoprite Holdings ROI the Highest
Ranked Shoprite Holdings ROI the Lowest
Shoprite Holdings ROI Score by Gender
Female customers rated Shoprite Holdings's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shoprite Holdings.
Male
3.1/5
Female
4.5/5
Shoprite Holdings ROI Score by Ethnicity
Shoprite Holdings's ROI score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoprite Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Shoprite Holdings ROI Score by Age
Shoprite Holdings's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shoprite Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Shoprite Holdings ROI Score by Usage
Shoprite Holdings's ROI score was rated 3.9 stars by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Shoprite Holdings Customer Satisfaction (CSAT)
Shoprite Holdings Customer Satisfaction (CSAT) Score
89 / 100
Shoprite Holdings has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shoprite Holdings Customer Satisfaction
Shoprite Holdings's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Shoprite Holdings Customer Satisfaction the Highest
Shoprite Holdings Customer Satisfaction Score by Gender
Shoprite Holdings's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Shoprite Holdings.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Shoprite Holdings Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Shoprite Holdings' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shoprite Holdings.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Shoprite Holdings Customer Satisfaction Score by Age
Shoprite Holdings's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Shoprite Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Shoprite Holdings Customer Satisfaction Score by Usage
Shoprite Holdings's Customer Satisfaction score was rated 100 points by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Shoprite Holdings Customer Service
3.6/5
Shoprite Holdings has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Shoprite Holdings's Customer Service
Address
Cnr William Dabs and Old Paarl Roads, Brackenfell, 7560
Website
www.shoprite.co.za
Phone Number
7
Quick Insights into Shoprite Holdings Customer Service
Shoprite Holdings's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shoprite Holdings Customer Service the Highest
Ranked Shoprite Holdings Customer Service the Lowest
Shoprite Holdings Customer Service Score by Gender
Female customers rated Shoprite Holdings's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shoprite Holdings.
Male
3.3/5
Female
3.8/5
Shoprite Holdings Customer Service Score by Ethnicity
Shoprite Holdings's Customer Service score was rated 3.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shoprite Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Shoprite Holdings Customer Service Score by Age
Shoprite Holdings's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shoprite Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Shoprite Holdings Customer Service Score by Usage
Shoprite Holdings's Customer Service score was rated 3.7 stars by customers who have used Shoprite Holdings's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Shoprite Holdings scored a -18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoprite Holdings would recommend the brand to a friend. ENPS measures how likely Shoprite Holdings employees would recommend working at Shoprite Holdings to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
