76
NPS
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Brand Page
Shortlist
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About Shortlist's Brand
Shortlist makes every hire a thoughtful introduction from an industry expert.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Shortlist NPS
Shortlist's Net Promoter Score (NPS) is a 76 with 82% Promoters, 12% Passives, and 6% Detractors. Net Promoter Score tracks whether Shortlist's customers would recommend using the product based on a scale of -100 to 100.
Shortlist Overall NPS
| 82% | Promoters |
|---|---|
| 12% | Passives |
| 6% | Detractors |
Shortlist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shortlist NPS by Usage
Shortlist's NPS was rated 76 points by customers who have used Shortlist's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 76 | 1 to 2 Years | 76 |
Shortlist Product Quality
4.3/5
Shortlist has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Shortlist Product Information
Shortlist serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Shortlist supports Web devices and offers products for small, medium, and large sized businesses.
Shortlist’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.shortlist.co
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Languages Supported
English
Japanese
Product Type
Workforce Management Software
Procurement Software
Vendor Management Software
Contract Management Software
Advertising Software
Display Advertising Software
Onboarding Software
Contractor Management Software
Shortlist Pricing
Shortlist ROI & Value For Money
4.4/5
Shortlist has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shortlist's overall ROI score rated by its users and customers.
Shortlist Pricing Plans
Shortlist has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Shortlist?
Small Businesses
Medium Businesses
Large Enterprises
Shortlist Customer Service
5/5
Shortlist has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shortlist's overall Customer Service score rated by its users and customers.
About Shortlist's Customer Service
Address
Cambridge, MA
Website
www.shortlist.co
