-33
NPS
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Brand Page
ShowingTime
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About ShowingTime's Brand
ShowingTime is SaaS technology provider that develops a web-based real estate lead capture, calendaring, and notification engine.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
ShowingTime NPS
ShowingTime's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether ShowingTime's customers would recommend using the product based on a scale of -100 to 100.
ShowingTime Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
ShowingTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2024 -33 | Jul 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShowingTime Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ShowingTime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShowingTime Product Quality
2.5/5
ShowingTime has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShowingTime's overall Product Quality score rated by its users and customers.
ShowingTime Product Information
ShowingTime’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.showingtime.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
ShowingTime Pricing
ShowingTime ROI & Value For Money
1.7/5
ShowingTime has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ShowingTime's overall ROI score rated by its users and customers.
ShowingTime Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShowingTime Customer Service
1.7/5
ShowingTime has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ShowingTime's overall Customer Service score rated by its users and customers.
About ShowingTime's Customer Service
Address
550 W Jackson Blvd, Suite 700, Chicago, IL
Website
http://www.showingtime.com/
Phone Number
(800) 380-4008
ShowingTime as an Employer
3.0/5
ShowingTime has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
ShowingTime scored a -33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of ShowingTime would recommend the brand to a friend. ENPS measures how likely ShowingTime employees would recommend working at ShowingTime to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
