-14
NPS
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Showtime Networks Inc.
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About Showtime Networks Inc. Brand
Brand at a Glance
77%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
Showtime Networks Inc. NPS
Showtime Networks Inc.'s Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether Showtime Networks Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Showtime Networks Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 20% | Passives |
| 47% | Detractors |
Showtime Networks Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 -25 | Jun 2021 | -25 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -17 | Sep 2021 | -17 |
Feb 2022 -15 | Feb 2022 | -15 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -11 | May 2022 | -11 |
Sep 2022 -9 | Sep 2022 | -9 |
Jan 2023 -1 | Jan 2023 | -1 |
Jul 2023 -8 | Jul 2023 | -8 |
Aug 2023 -15 | Aug 2023 | -15 |
Nov 2023 -13 | Nov 2023 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Showtime Networks Inc. NPS by Gender
Female customers rated Showtime Networks Inc.'s NPS 17 points higher than Male customers.
Male
-67
Showtime Networks Inc.'s NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-50
Showtime Networks Inc.'s NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Showtime Networks Inc. NPS by Usage
Showtime Networks Inc.'s NPS was rated -100 points by customers who have used Showtime Networks Inc.'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Showtime Networks Inc. Customer Reviews
Out of the 2 Showtime Networks Inc. customer reviews 0 were positive and 2 were constructive. Showtime Networks Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Showtime Networks Inc. Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Showtime Networks Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Showtime Networks Inc. Customer Loyalty Score by Gender
Female customers rated Showtime Networks Inc.'s Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Showtime Networks Inc. Customer Loyalty Score by Usage
Showtime Networks Inc.'s Customer Loyalty score was rated 70% by customers who have used Showtime Networks Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Showtime Networks Inc. Product Quality
2.8/5
Showtime Networks Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Showtime Networks Inc. Product Information
Showtime Networks Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Entertainment
Quick Insights into Showtime Networks Inc. Product Quality
Showtime Networks Inc.'s Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Showtime Networks Inc. Product Quality the Highest
Ranked Showtime Networks Inc. Product Quality the Lowest
Showtime Networks Inc. Product Quality Score by Gender
Male customers rated Showtime Networks Inc.'s Product Quality score 0.1 stars higher than Female customers.
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Male
2/5
Female
1.9/5
Showtime Networks Inc. Product Quality Score by Usage
Showtime Networks Inc.'s Product Quality score was rated 1.5 stars by customers who have used Showtime Networks Inc.'s products/services for Less than 1 Year.
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Showtime Networks Inc. Pricing
Showtime Networks Inc. ROI & Value For Money
2.6/5
Showtime Networks Inc. has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Showtime Networks Inc. ROI
Showtime Networks Inc.'s ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Showtime Networks Inc. ROI the Highest
Ranked Showtime Networks Inc. ROI the Lowest
Showtime Networks Inc. ROI Score by Gender
Showtime Networks Inc.'s ROI score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
Showtime Networks Inc. ROI Score by Usage
Showtime Networks Inc.'s ROI score was rated 1.5 stars by customers who have used Showtime Networks Inc.'s products/services for Less than 1 Year.
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Showtime Networks Inc. Customer Satisfaction (CSAT)
Showtime Networks Inc. Customer Satisfaction (CSAT) Score
72 / 100
Showtime Networks Inc. has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Showtime Networks Inc. Customer Satisfaction
Showtime Networks Inc.'s Customer Satisfaction score was rated highest by Female customers.
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Ranked Showtime Networks Inc. Customer Satisfaction the Highest
Showtime Networks Inc. Customer Satisfaction Score by Gender
Showtime Networks Inc.'s Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Showtime Networks Inc. Customer Service
2.9/5
Showtime Networks Inc. has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Showtime Networks Inc. Customer Service
Showtime Networks Inc.'s Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Showtime Networks Inc. Customer Service the Highest
Ranked Showtime Networks Inc. Customer Service the Lowest
Showtime Networks Inc. Customer Service Score by Gender
Female customers rated Showtime Networks Inc.'s Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Showtime Networks Inc..
Male
2/5
Female
2.5/5
Showtime Networks Inc. Customer Service Score by Usage
Showtime Networks Inc.'s Customer Service score was rated 1.5 stars by customers who have used Showtime Networks Inc.'s products/services for Less than 1 Year.
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Showtime Networks Inc. as an Employer
2.8/5
Showtime Networks Inc. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Showtime Networks Inc.
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Showtime Networks Inc. scored a -14 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Showtime Networks Inc. would recommend the brand to a friend. ENPS measures how likely Showtime Networks Inc. employees would recommend working at Showtime Networks Inc. to a friend.
Net Promoter Score
-14
NPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
