-82
NPS
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Shred-It
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About Shred-It's Brand
Certified Paper Shredding Company
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Shred-It NPS
Shred-It's Net Promoter Score (NPS) is a -82 with 8% Promoters, 2% Passives, and 90% Detractors. Net Promoter Score tracks whether Shred-It's customers would recommend using the product based on a scale of -100 to 100.
Shred-It Overall NPS
| 8% | Promoters |
|---|---|
| 2% | Passives |
| 90% | Detractors |
Shred-It NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -86 | May 2024 | -86 |
Jun 2024 -86 | Jun 2024 | -86 |
Jul 2024 -84 | Jul 2024 | -84 |
Aug 2024 -85 | Aug 2024 | -85 |
Oct 2024 -85 | Oct 2024 | -85 |
Feb 2025 -85 | Feb 2025 | -85 |
Mar 2025 -85 | Mar 2025 | -85 |
Apr 2025 -85 | Apr 2025 | -85 |
Jun 2025 -84 | Jun 2025 | -84 |
Sep 2025 -82 | Sep 2025 | -82 |
Oct 2025 -82 | Oct 2025 | -82 |
Dec 2025 -82 | Dec 2025 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shred-It NPS by Gender
Male customers rated Shred-It's NPS 20 points higher than Female customers.
Male
-72
Shred-It's NPS was rated -72 by Male customers on Comparably.
12%
Promoters
4%
Passives
84%
Detractors
Female
-92
Shred-It's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Shred-It NPS by Ethnicity
Shred-It's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Other -88 | Other | -88 |
Shred-It NPS by Age
Shred-It's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Shred-It NPS by Usage
Shred-It's NPS was rated the highest by customers who have used Shred-It's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -92 | 2 to 5 Years | -92 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -86 | Over 10 Years | -86 |
Shred-It Customer Reviews
Out of the 15 Shred-It customer reviews 2 were positive and 13 were constructive. Shred-It customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Shred-It Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Shred-It users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shred-It Customer Loyalty Score by Gender
Female customers rated Shred-It's Customer Loyalty score 24% higher than Male customers.
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Male
60%
Yes
Female
84%
Yes
Shred-It Customer Loyalty Score by Ethnicity
Shred-It's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shred-It.
64
out of 100
Caucasian
85
out of 100
Other
Shred-It Customer Loyalty Score by Age
Shred-It's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
36-40 40% | 36-40 | 40% |
41-45 100% | 41-45 | 100% |
46-50 74% | 46-50 | 74% |
51-55 73% | 51-55 | 73% |
56-60 75% | 56-60 | 75% |
61-65 74% | 61-65 | 74% |
66+ 40% | 66+ | 40% |
Shred-It Customer Loyalty Score by Usage
Shred-It's Customer Loyalty score was rated the highest by customers who have used Shred-It's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Shred-It Customer Loyalty Score by Industry
Shred-It's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Shred-It Product Quality
1.5/5
Shred-It has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Shred-It Product Information
Shred-It’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Shred-It's product the highest. Reviewers from the Accounting industry rated Shred-It the lowest at 1.5.
- Website
- http://www.shredit.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Quick Insights into Shred-It Product Quality
Shred-It's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Shred-It Product Quality the Highest
Ranked Shred-It Product Quality the Lowest
Shred-It Product Quality Score by Gender
Male customers rated Shred-It's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Shred-It Product Quality Score by Ethnicity
Shred-It's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shred-It.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Shred-It Product Quality Score by Age
Shred-It's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shred-It.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Shred-It Product Quality Score by Usage
Shred-It's Product Quality score was rated the highest by customers who have used Shred-It's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Shred-It Product Quality Score by Industry
Shred-It's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Shred-It Pricing
Shred-It ROI & Value For Money
1.5/5
Shred-It has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Shred-It Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Shred-It.
Quick Insights into Shred-It ROI
Shred-It's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Shred-It ROI the Highest
Ranked Shred-It ROI the Lowest
Shred-It ROI Score by Gender
Male customers rated Shred-It's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shred-It.
Male
1.7/5
Female
1.5/5
Shred-It ROI Score by Ethnicity
Shred-It's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shred-It.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Shred-It ROI Score by Age
Shred-It's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shred-It.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Shred-It ROI Score by Usage
Shred-It's ROI score was rated the highest by customers who have used Shred-It's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Shred-It ROI Score by Industry
Shred-It's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.
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Shred-It Customer Satisfaction (CSAT)
Shred-It Customer Satisfaction (CSAT) Score
12 / 100
Shred-It has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shred-It Customer Satisfaction
Shred-It's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Non-Profit industry.
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Ranked Shred-It Customer Satisfaction the Highest
Ranked Shred-It Customer Satisfaction the Lowest
Shred-It Customer Satisfaction Score by Gender
Male customers rated Shred-It's Customer Satisfaction score 13 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 68% |
7 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 89% |
Shred-It Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shred-It's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
10%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
70%
CSAT according to Other
Shred-It's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shred-It.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
94%
Shred-It Customer Satisfaction Score by Age
Shred-It's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Shred-It.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 20% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 18% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 0% |
Shred-It Customer Satisfaction Score by Usage
Shred-It's Customer Satisfaction score was rated the highest by customers who have used Shred-It's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Shred-It Customer Satisfaction Score by Industry
Shred-It's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Shred-It Customer Satisfaction Score by Industry",
"text": "Shred-It's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Shred-It's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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{
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"groupId": 501,
"score": 0,
"stars": 0,
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"groupId": 504,
"score": 0,
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"scoreClassName": "",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 10,
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"scoreClassName": "",
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{
"label": "Non-Profit",
"groupId": 540,
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]
}Shred-It Customer Service
1.5/5
Shred-It has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shred-It's overall Customer Service score rated by its users and customers.
About Shred-It's Customer Service
Address
Oakville, CT United States of America
Website
http://www.shredit.com
Quick Insights into Shred-It Customer Service
Shred-It's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Shred-It's products/services for Over 10 Years.
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Ranked Shred-It Customer Service the Highest
Ranked Shred-It Customer Service the Lowest
Shred-It Customer Service Score by Gender
Shred-It's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shred-It.
Male
1.5/5
Female
1.5/5
Shred-It Customer Service Score by Ethnicity
Shred-It's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shred-It.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Shred-It Customer Service Score by Age
Shred-It's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shred-It.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Shred-It Customer Service Score by Usage
Shred-It's Customer Service score was rated 1.5 stars by customers who have used Shred-It's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Shred-It Customer Service Score by Industry
Shred-It's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.
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Shred-It as an Employer
2.5/5
Shred-It has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Shred-It scored a -82 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Shred-It would recommend the brand to a friend. ENPS measures how likely Shred-It employees would recommend working at Shred-It to a friend.
Net Promoter Score
-82
NPS Score
| 8% | Promoters |
|---|---|
| 2% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 12% | Promoters |
|---|---|
| 20% | Passive |
| 68% | Detractors |
