-100
NPS
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Shyft Technologies
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About Shyft Technologies' Brand
Shyft Technologies is a tech company developing mobile apps for coworkers and teams.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Shyft Technologies NPS
Shyft Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shyft Technologies's customers would recommend using the product based on a scale of -100 to 100.
Shyft Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shyft Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shyft Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Shyft Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shyft Technologies Product Quality
1.5/5
Shyft Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyft Technologies' overall Product Quality score rated by its users and customers.
Shyft Technologies Product Information
Shyft Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.myshyft.com/
- Company Size
- 11-50 Employees
Shyft Technologies Pricing
Shyft Technologies ROI & Value For Money
1.5/5
Shyft Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyft Technologies' overall ROI score rated by its users and customers.
Shyft Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shyft Technologies Customer Service
1.5/5
Shyft Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyft Technologies' overall Customer Service score rated by its users and customers.
About Shyft Technologies's Customer Service
Address
3131 Western Ave. M403, Seattle, WA 98121
Website
http://www.myshyft.com/
Shyft Technologies's Social Links
Shyft Technologies as an Employer
4.2/5
Shyft Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shyft Technologies scored a -100 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Shyft Technologies would recommend the brand to a friend. ENPS measures how likely Shyft Technologies employees would recommend working at Shyft Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 82% | Promoters |
|---|---|
| 6% | Passive |
| 12% | Detractors |
