100
NPS
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Brand Page
Shyp
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About Shyp's Brand
Shyp provides shipping services that ranges from picking-up the package to delivering it to the destination.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Shyp NPS
Shyp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Shyp's customers would recommend using the product based on a scale of -100 to 100.
Shyp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Shyp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shyp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Shyp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shyp Product Quality
5/5
Shyp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyp's overall Product Quality score rated by its users and customers.
Shyp Product Information
Shyp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.shyp.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Shyp Pricing
Shyp ROI & Value For Money
5/5
Shyp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyp's overall ROI score rated by its users and customers.
Shyp Customer Service
5/5
Shyp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shyp's overall Customer Service score rated by its users and customers.
About Shyp's Customer Service
Address
755 Brannan Street, San Francisco, CA 94103
Website
http://www.shyp.com
Shyp as an Employer
2.8/5
Shyp has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Shyp scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Shyp would recommend the brand to a friend. ENPS measures how likely Shyp employees would recommend working at Shyp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
