-17
NPS
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Sia Partners
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About Sia Partners' Brand
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Sia Partners NPS
Sia Partners's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Sia Partners's customers would recommend using the product based on a scale of -100 to 100.
Sia Partners Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Sia Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jul 2025 -17 | Jul 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sia Partners Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sia Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sia Partners Product Quality
2.9/5
Sia Partners has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sia Partners' overall Product Quality score rated by its users and customers.
Sia Partners Product Information
Sia Partners’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.sia-partners.com
- Company Size
- 501-1,000 Employees
Sia Partners Pricing
Sia Partners ROI & Value For Money
3.2/5
Sia Partners has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sia Partners Customer Satisfaction (CSAT)
Sia Partners Customer Satisfaction (CSAT) Score
40 / 100
Sia Partners has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sia Partners Customer Service
3.6/5
Sia Partners has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sia Partners's Customer Service
Address
France
Website
http://www.sia-partners.com
Sia Partners as an Employer
4.6/5
Sia Partners has a 4.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Sia Partners scored a -17 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sia Partners would recommend the brand to a friend. ENPS measures how likely Sia Partners employees would recommend working at Sia Partners to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
