0
NPS
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Sid Lee
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About Sid Lee's Brand
They believe that organizations, individuals and even societies depend more than ever on creativity to flourish.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Sid Lee NPS
Sid Lee's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sid Lee's customers would recommend using the product based on a scale of -100 to 100.
Sid Lee Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sid Lee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sid Lee Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sid Lee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sid Lee Product Quality
4/5
Sid Lee has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sid Lee's overall Product Quality score rated by its users and customers.
Sid Lee Product Information
Sid Lee’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://sidlee.com/en
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Sid Lee Pricing
Sid Lee ROI & Value For Money
3.7/5
Sid Lee has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sid Lee's overall ROI score rated by its users and customers.
Sid Lee Customer Satisfaction (CSAT)
Sid Lee Customer Satisfaction (CSAT) Score
50 / 100
Sid Lee has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sid Lee Customer Service
3.7/5
Sid Lee has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sid Lee's Customer Service
Address
75 Queen, Suite 1400, Montreal, MO H3C 2N6 Canada
Website
http://sidlee.com/en
Phone Number
514-282-2200
Consumer vs. Employees
Sid Lee scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Sid Lee would recommend the brand to a friend. ENPS measures how likely Sid Lee employees would recommend working at Sid Lee to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
