-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SideChef
Marketing or Exec? Claim Your Free Account
About SideChef's Brand
SideChef is here to re-inspire you in the kitchen - with 10,000+ recipes you can meal plan, order on Amazon, and connect to home appliances all from one place!
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
SideChef NPS
SideChef's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether SideChef's customers would recommend using the product based on a scale of -100 to 100.
SideChef Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
SideChef NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2023 -33 | Sep 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SideChef Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SideChef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SideChef Product Quality
4.5/5
SideChef has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SideChef's overall Product Quality score rated by its users and customers.
SideChef Product Information
SideChef’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.sidechef.com/
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
SideChef Pricing
SideChef ROI & Value For Money
4/5
SideChef has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SideChef's overall ROI score rated by its users and customers.
SideChef Customer Satisfaction (CSAT)
SideChef Customer Satisfaction (CSAT) Score
100 / 100
SideChef has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SideChef Customer Service
3.5/5
SideChef has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SideChef's overall Customer Service score rated by its users and customers.
About SideChef's Customer Service
Address
San Jose, CA
Website
http://www.sidechef.com/
Consumer vs. Employees
SideChef scored a -34 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of SideChef would recommend the brand to a friend. ENPS measures how likely SideChef employees would recommend working at SideChef to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 60% | Promoters |
|---|---|
| 25% | Passive |
| 15% | Detractors |
