49
NPS
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Sideways 6
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About Sideways 6 Brand
A tech startup based in London
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
Sideways 6 NPS
Sideways 6's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Sideways 6's customers would recommend using the product based on a scale of -100 to 100.
Sideways 6 Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Sideways 6 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Apr 2022 49 | Apr 2022 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sideways 6 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sideways 6 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sideways 6 Product Quality
3.7/5
Sideways 6 has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sideways 6 overall Product Quality score rated by its users and customers.
Sideways 6 Product Information
Sideways 6 serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sideways 6 supports Web devices and offers products for large sized businesses.
Sideways 6’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.sideways6.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Idea Management Software
Innovation Software
Sideways 6 Pricing
Sideways 6 ROI & Value For Money
3.3/5
Sideways 6 has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sideways 6 Pricing Plans
Sideways 6 has a pricing structure that accommodates large businesses. Starting from $3000/month, Sideways 6 uses a subscription model.
Who Uses Sideways 6?
Large Enterprises
Sideways 6 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sideways 6 Customer Service
2.7/5
Sideways 6 has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sideways 6's Customer Service
Address
London, United Kingdom
Website
http://www.sideways6.com
