67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sidley Austin LLP
Marketing or Exec? Claim Your Free Account
About Sidley Austin LLP's Brand
Sidley is a premier law firm with a practice highly attuned to the ever-changing international landscape.
Brand at a Glance
78%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Sidley Austin LLP NPS
Sidley Austin LLP's Net Promoter Score (NPS) is a 67 with 80% Promoters, 7% Passives, and 13% Detractors. Net Promoter Score tracks whether Sidley Austin LLP's customers would recommend using the product based on a scale of -100 to 100.
Sidley Austin LLP Overall NPS
| 80% | Promoters |
|---|---|
| 7% | Passives |
| 13% | Detractors |
Sidley Austin LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Dec 2022 67 | Dec 2022 | 67 |
Apr 2023 71 | Apr 2023 | 71 |
Aug 2023 55 | Aug 2023 | 55 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 67 | May 2024 | 67 |
Oct 2024 60 | Oct 2024 | 60 |
Mar 2025 64 | Mar 2025 | 64 |
Jan 2026 67 | Jan 2026 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sidley Austin LLP Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Sidley Austin LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sidley Austin LLP Product Quality
4.2/5
Sidley Austin LLP has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sidley Austin LLP's overall Product Quality score rated by its users and customers.
Sidley Austin LLP Product Information
Sidley Austin LLP’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.sidley.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Sidley Austin LLP Pricing
Sidley Austin LLP ROI & Value For Money
4.2/5
Sidley Austin LLP has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sidley Austin LLP's overall ROI score rated by its users and customers.
Sidley Austin LLP Customer Satisfaction (CSAT)
Sidley Austin LLP Customer Satisfaction (CSAT) Score
77 / 100
Sidley Austin LLP has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sidley Austin LLP Customer Service
4.1/5
Sidley Austin LLP has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sidley Austin LLP's overall Customer Service score rated by its users and customers.
About Sidley Austin LLP's Customer Service
Address
555 West Fifth Street, Los Angeles, CA
Website
http://www.sidley.com
Phone Number
212-839-5300
Sidley Austin LLP as an Employer
4.6/5
Sidley Austin LLP has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sidley Austin LLP scored a 67 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Sidley Austin LLP would recommend the brand to a friend. ENPS measures how likely Sidley Austin LLP employees would recommend working at Sidley Austin LLP to a friend.
Net Promoter Score
67
NPS Score
| 80% | Promoters |
|---|---|
| 7% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
