36
NPS
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Siemens Gamesa
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About Siemens Gamesa's Brand
Manufacturer of wind turbines. The company is engaged in fabrication of wind turbines and the construction of wind farms in Spain.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Siemens Gamesa NPS
Siemens Gamesa's Net Promoter Score (NPS) is a 36 with 45% Promoters, 46% Passives, and 9% Detractors. Net Promoter Score tracks whether Siemens Gamesa's customers would recommend using the product based on a scale of -100 to 100.
Siemens Gamesa Overall NPS
| 45% | Promoters |
|---|---|
| 46% | Passives |
| 9% | Detractors |
Siemens Gamesa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 66 | Jan 2023 | 66 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2023 60 | Aug 2023 | 60 |
Oct 2023 42 | Oct 2023 | 42 |
Dec 2023 37 | Dec 2023 | 37 |
Apr 2024 22 | Apr 2024 | 22 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 36 | Feb 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Siemens Gamesa Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Siemens Gamesa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Siemens Gamesa Product Quality
3.6/5
Siemens Gamesa has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Siemens Gamesa Product Information
Siemens Gamesa’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.gamesacorp.com
- Company Size
- 5,001-10,000 Employees
Siemens Gamesa Pricing
Siemens Gamesa ROI & Value For Money
3.8/5
Siemens Gamesa has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Siemens Gamesa Customer Satisfaction (CSAT)
Siemens Gamesa Customer Satisfaction (CSAT) Score
87 / 100
Siemens Gamesa has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Siemens Gamesa Customer Service
3.5/5
Siemens Gamesa has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Siemens Gamesa's Customer Service
Address
, Madrid, 28043
Website
www.gamesacorp.com
Siemens Gamesa as an Employer
3.3/5
Siemens Gamesa has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Siemens Gamesa scored a 36 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Siemens Gamesa would recommend the brand to a friend. ENPS measures how likely Siemens Gamesa employees would recommend working at Siemens Gamesa to a friend.
Net Promoter Score
36
NPS Score
| 45% | Promoters |
|---|---|
| 46% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
