0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sierra Club
Marketing or Exec? Claim Your Free Account
About Sierra Club's Brand
Sierra Club is now the nation's largest and most influential grassroots environmental organization
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sierra Club NPS
Sierra Club's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sierra Club's customers would recommend using the product based on a scale of -100 to 100.
Sierra Club Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sierra Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 20 | Nov 2024 | 20 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sierra Club Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sierra Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sierra Club Product Quality
2.5/5
Sierra Club has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Club's overall Product Quality score rated by its users and customers.
Sierra Club Product Information
Sierra Club’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://sierraclub.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Sierra Club Pricing
Sierra Club ROI & Value For Money
1.5/5
Sierra Club has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Club's overall ROI score rated by its users and customers.
Sierra Club Customer Satisfaction (CSAT)
Sierra Club Customer Satisfaction (CSAT) Score
33 / 100
Sierra Club has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sierra Club Customer Service
1.5/5
Sierra Club has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Club's overall Customer Service score rated by its users and customers.
About Sierra Club's Customer Service
Address
85 Second Street, 2nd Floor, San Francisco, CA
Website
http://sierraclub.org
Phone Number
(415) 977-5500
Sierra Club as an Employer
3.8/5
Sierra Club has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Sierra Club scored a 0 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Sierra Club would recommend the brand to a friend. ENPS measures how likely Sierra Club employees would recommend working at Sierra Club to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
