86
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sierra Nevada Brewing Company
Marketing or Exec? Claim Your Free Account
About Sierra Nevada Brewing Company's Brand
Brand at a Glance
80%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Sierra Nevada Brewing Company NPS
Sierra Nevada Brewing Company's Net Promoter Score (NPS) is a 86 with 93% Promoters, 0% Passives, and 7% Detractors. Net Promoter Score tracks whether Sierra Nevada Brewing Company's customers would recommend using the product based on a scale of -100 to 100.
Sierra Nevada Brewing Company Overall NPS
| 93% | Promoters |
|---|---|
| 0% | Passives |
| 7% | Detractors |
Sierra Nevada Brewing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
May 2023 81 | May 2023 | 81 |
Feb 2024 83 | Feb 2024 | 83 |
Jul 2024 85 | Jul 2024 | 85 |
Dec 2025 85 | Dec 2025 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sierra Nevada Brewing Company NPS by Gender
Sierra Nevada Brewing Company's NPS was rated 34 by Male customers on Comparably.
Male
34
Sierra Nevada Brewing Company's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Sierra Nevada Brewing Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sierra Nevada Brewing Company Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Sierra Nevada Brewing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sierra Nevada Brewing Company Customer Loyalty Score by Gender
Sierra Nevada Brewing Company's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sierra Nevada Brewing Company.
Male
100%
Yes
Female
N/A
Yes
Sierra Nevada Brewing Company Product Quality
4.4/5
Sierra Nevada Brewing Company has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Nevada Brewing Company's overall Product Quality score rated by its users and customers.
Sierra Nevada Brewing Company Product Information
Sierra Nevada Brewing Company’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://sierranevada.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sierra Nevada Brewing Company Product Quality
Sierra Nevada Brewing Company's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sierra Nevada Brewing Company's Product Quality.
Ranked Sierra Nevada Brewing Company Product Quality the Highest
Sierra Nevada Brewing Company Product Quality Score by Gender
Sierra Nevada Brewing Company's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sierra Nevada Brewing Company.
Male
4.6/5
Female
N/A
Sierra Nevada Brewing Company Pricing
Sierra Nevada Brewing Company ROI & Value For Money
4.4/5
Sierra Nevada Brewing Company has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Nevada Brewing Company's overall ROI score rated by its users and customers.
Quick Insights into Sierra Nevada Brewing Company ROI
Sierra Nevada Brewing Company's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sierra Nevada Brewing Company's ROI score.
Ranked Sierra Nevada Brewing Company ROI the Highest
Sierra Nevada Brewing Company ROI Score by Gender
Sierra Nevada Brewing Company's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sierra Nevada Brewing Company.
Male
4.1/5
Female
N/A
Sierra Nevada Brewing Company Customer Satisfaction (CSAT)
Sierra Nevada Brewing Company Customer Satisfaction (CSAT) Score
92 / 100
Sierra Nevada Brewing Company has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sierra Nevada Brewing Company Customer Satisfaction
Sierra Nevada Brewing Company's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sierra Nevada Brewing Company's Customer Satisfaction.
Ranked Sierra Nevada Brewing Company Customer Satisfaction the Highest
Sierra Nevada Brewing Company Customer Satisfaction Score by Gender
Sierra Nevada Brewing Company's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sierra Nevada Brewing Company.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sierra Nevada Brewing Company Customer Service
4.2/5
Sierra Nevada Brewing Company has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sierra Nevada Brewing Company's overall Customer Service score rated by its users and customers.
About Sierra Nevada Brewing Company's Customer Service
Website
https://sierranevada.com/
Quick Insights into Sierra Nevada Brewing Company Customer Service
Sierra Nevada Brewing Company's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sierra Nevada Brewing Company's Customer Service score.
Ranked Sierra Nevada Brewing Company Customer Service the Highest
Sierra Nevada Brewing Company Customer Service Score by Gender
Sierra Nevada Brewing Company's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sierra Nevada Brewing Company.
Male
4.1/5
Female
N/A
Sierra Nevada Brewing Company as an Employer
Consumer vs. Employees
Sierra Nevada Brewing Company scored a 86 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Sierra Nevada Brewing Company would recommend the brand to a friend. ENPS measures how likely Sierra Nevada Brewing Company employees would recommend working at Sierra Nevada Brewing Company to a friend.
Net Promoter Score
86
NPS Score
| 93% | Promoters |
|---|---|
| 0% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
