33
NPS
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Sight Machine
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About Sight Machine's Brand
Sight Machine enables companies to gain real-time visibility and actionable insights throughout a manufacturing enterprise.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Sight Machine NPS
Sight Machine's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Sight Machine's customers would recommend using the product based on a scale of -100 to 100.
Sight Machine Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Sight Machine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Jul 2024 40 | Jul 2024 | 40 |
Jul 2025 34 | Jul 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sight Machine Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sight Machine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sight Machine Product Quality
3.6/5
Sight Machine has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sight Machine Product Information
Sight Machine’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://sightmachine.com
- Company Size
- 51-200 Employees
Industry
Manufacturing
Sight Machine Pricing
Sight Machine ROI & Value For Money
3.3/5
Sight Machine has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sight Machine Customer Satisfaction (CSAT)
Sight Machine Customer Satisfaction (CSAT) Score
100 / 100
Sight Machine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sight Machine Customer Service
3.2/5
Sight Machine has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sight Machine's Customer Service
Address
243 Vallejo St, San Francisco, CA 94111reet, San Francisco, CA 94111
Website
http://sightmachine.com
Phone Number
(888) 461-5739
Sight Machine's Social Links
Sight Machine as an Employer
4.3/5
Sight Machine has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sight Machine scored a 33 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Sight Machine would recommend the brand to a friend. ENPS measures how likely Sight Machine employees would recommend working at Sight Machine to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
