-100
NPS
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Sightline Media Group
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About Sightline Media Group's Brand
Sightline Media Group (formerly Gannett Government Media) is a provider of news & information in military, defense federal tech and C4ISR.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sightline Media Group NPS
Sightline Media Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sightline Media Group's customers would recommend using the product based on a scale of -100 to 100.
Sightline Media Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sightline Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sightline Media Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sightline Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sightline Media Group Product Quality
1.5/5
Sightline Media Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sightline Media Group's overall Product Quality score rated by its users and customers.
Sightline Media Group Product Information
Sightline Media Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://sightlinemedia.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Sightline Media Group Pricing
Sightline Media Group ROI & Value For Money
1.5/5
Sightline Media Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sightline Media Group's overall ROI score rated by its users and customers.
Sightline Media Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sightline Media Group Customer Service
1.5/5
Sightline Media Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sightline Media Group's overall Customer Service score rated by its users and customers.
About Sightline Media Group's Customer Service
Address
6883 Commercial Drive, Springfield, VA
Website
http://sightlinemedia.com/
Sightline Media Group as an Employer
3.3/5
Sightline Media Group has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Sightline Media Group
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sightline Media Group scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sightline Media Group would recommend the brand to a friend. ENPS measures how likely Sightline Media Group employees would recommend working at Sightline Media Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
