50
NPS
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Sigma Alimentos
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About Sigma Alimentos' Brand
Sigma Alimentos is the largest producer and distributor of refrigerated and frozen food in Mexico, and an affiliate of Mexican industrial
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Sigma Alimentos NPS
Sigma Alimentos's Net Promoter Score (NPS) is a 50 with 60% Promoters, 30% Passives, and 10% Detractors. Net Promoter Score tracks whether Sigma Alimentos's customers would recommend using the product based on a scale of -100 to 100.
Sigma Alimentos Overall NPS
| 60% | Promoters |
|---|---|
| 30% | Passives |
| 10% | Detractors |
Sigma Alimentos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 83 | Apr 2023 | 83 |
Dec 2023 71 | Dec 2023 | 71 |
Jun 2024 75 | Jun 2024 | 75 |
Dec 2024 66 | Dec 2024 | 66 |
Mar 2025 50 | Mar 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sigma Alimentos Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Sigma Alimentos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sigma Alimentos Product Quality
3.8/5
Sigma Alimentos has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sigma Alimentos' overall Product Quality score rated by its users and customers.
Sigma Alimentos Product Information
Sigma Alimentos’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Sigma Alimentos Pricing
Sigma Alimentos ROI & Value For Money
3.9/5
Sigma Alimentos has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sigma Alimentos Customer Satisfaction (CSAT)
Sigma Alimentos Customer Satisfaction (CSAT) Score
88 / 100
Sigma Alimentos has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sigma Alimentos Customer Service
3.9/5
Sigma Alimentos has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sigma Alimentos's Customer Service
Address
2140 S. 7th Ave Ste, B-110, Phoenix, AZ
Website
http://www.sigma-alimentos.com/index_i.php#home
Phone Number
(499) 971-0956
Sigma Alimentos as an Employer
Consumer vs. Employees
Sigma Alimentos scored a 50 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Sigma Alimentos would recommend the brand to a friend. ENPS measures how likely Sigma Alimentos employees would recommend working at Sigma Alimentos to a friend.
Net Promoter Score
50
NPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
