-12
NPS
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Signature Consultants
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About Signature Consultants' Brand
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Signature Consultants NPS
Signature Consultants's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Signature Consultants's customers would recommend using the product based on a scale of -100 to 100.
Signature Consultants Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Signature Consultants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Sep 2023 -11 | Sep 2023 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signature Consultants Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Signature Consultants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signature Consultants Product Quality
3/5
Signature Consultants has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Signature Consultants' overall Product Quality score rated by its users and customers.
Signature Consultants Product Information
Signature Consultants’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://jobs.sigconsult.com/
Industry
Tech
Staffing & Recruiting
Signature Consultants Pricing
Signature Consultants ROI & Value For Money
3/5
Signature Consultants has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Signature Consultants' overall ROI score rated by its users and customers.
Signature Consultants Customer Satisfaction (CSAT)
Signature Consultants Customer Satisfaction (CSAT) Score
50 / 100
Signature Consultants has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signature Consultants Customer Service
3/5
Signature Consultants has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Signature Consultants' overall Customer Service score rated by its users and customers.
About Signature Consultants's Customer Service
Website
http://jobs.sigconsult.com/
Signature Consultants as an Employer
4.6/5
Signature Consultants has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Signature Consultants scored a -12 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Signature Consultants would recommend the brand to a friend. ENPS measures how likely Signature Consultants employees would recommend working at Signature Consultants to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
