16
NPS
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Signature Flight
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About Signature Flight's Brand
Signature Flight Support operates fixed-base operation and distribution network for business aviation services.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Signature Flight NPS
Signature Flight's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Signature Flight's customers would recommend using the product based on a scale of -100 to 100.
Signature Flight Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
Signature Flight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
Jan 2025 17 | Jan 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signature Flight NPS by Gender
Signature Flight's NPS was rated 0 by Male customers on Comparably.
Male
0
Signature Flight's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Signature Flight's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Signature Flight Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Signature Flight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signature Flight Customer Loyalty Score by Gender
Signature Flight's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Signature Flight Product Quality
3.7/5
Signature Flight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Signature Flight Product Information
Signature Flight’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://signatureflight.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Signature Flight Product Quality
Signature Flight's Product Quality score was rated highest by Male customers.
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Ranked Signature Flight Product Quality the Highest
Signature Flight Product Quality Score by Gender
Signature Flight's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Signature Flight.
Male
3.8/5
Female
N/A
Signature Flight Pricing
Signature Flight ROI & Value For Money
3.6/5
Signature Flight has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Signature Flight ROI
Signature Flight's ROI score was rated highest by Male customers.
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Ranked Signature Flight ROI the Highest
Signature Flight ROI Score by Gender
Signature Flight's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Signature Flight Customer Satisfaction (CSAT)
Signature Flight Customer Satisfaction (CSAT) Score
100 / 100
Signature Flight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signature Flight Customer Service
3.6/5
Signature Flight has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Signature Flight's Customer Service
Address
Orlando, FL
Website
http://signatureflight.com/
Quick Insights into Signature Flight Customer Service
Signature Flight's Customer Service score was rated highest by Male customers.
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Ranked Signature Flight Customer Service the Highest
Signature Flight Customer Service Score by Gender
Signature Flight's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Signature Flight.
Male
3/5
Female
N/A
Signature Flight as an Employer
3.0/5
Signature Flight has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Signature Flight scored a 16 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Signature Flight would recommend the brand to a friend. ENPS measures how likely Signature Flight employees would recommend working at Signature Flight to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
