39
NPS
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Brand Page
Signavio
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About Signavio's Brand
Provider of a web-based and easy-to-use BPM collaboration tool that helps organizations understand and improve their business processes. The company serves customers all around the world in industry segments such as telecommunications, retail, energy, automotive, financial services, public sector and many others.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Signavio NPS
Signavio's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Signavio's customers would recommend using the product based on a scale of -100 to 100.
Signavio Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Signavio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signavio Product Quality
4.1/5
Signavio has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Signavio Product Information
Signavio serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Signavio supports Web devices and offers products for small, medium, and large sized businesses.
Signavio’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.signavio.com
- Company Size
- 51-200 Employees
Languages Supported
English
Dutch
French
German
Spanish
Russian
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Publishing Software
Diagram Software
Signavio Pricing
Signavio ROI & Value For Money
4.1/5
Signavio has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Signavio Pricing Plans
Signavio has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Signavio?
Small Businesses
Medium Businesses
Large Enterprises
Signavio Customer Service
5/5
Signavio has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Signavio's Customer Service
Address
, Berlin, 10787 Germany
Website
www.signavio.com
