50
NPS
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Signet
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About Signet's Brand
Signet has become a leader in the manufacture and supply of packaging, safety, industrial marking and cleaning consumables.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Signet NPS
Signet's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Signet's customers would recommend using the product based on a scale of -100 to 100.
Signet Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Signet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Signet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signet Product Quality
4/5
Signet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Signet's overall Product Quality score rated by its users and customers.
Signet Product Information
Signet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.signet.net.au
- Company Size
- 501-1,000 Employees
Industry
Tech
Manufacturing
Signet Pricing
Signet ROI & Value For Money
3.5/5
Signet has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Signet's overall ROI score rated by its users and customers.
Signet Customer Satisfaction (CSAT)
Signet Customer Satisfaction (CSAT) Score
100 / 100
Signet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signet Customer Service
3.5/5
Signet has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Signet's overall Customer Service score rated by its users and customers.
About Signet's Customer Service
Address
56 Ingleston Rd,
Website
http://www.signet.net.au
Signet as an Employer
2.2/5
Signet has a 2.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Signet scored a 50 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Signet would recommend the brand to a friend. ENPS measures how likely Signet employees would recommend working at Signet to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
