24
NPS
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Signify
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About Signify's Brand
Signify is the world leader in lighting. We provide professional customers and consumers with quality products, systems and services. And our connected lighting offerings bring light and the data they collect to devices, places and people - redefining what light can do and how people use it. Our innovations contribute to a safer, smarter more sustainable world.
Brand at a Glance
93%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Signify NPS
Signify's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether Signify's customers would recommend using the product based on a scale of -100 to 100.
Signify Overall NPS
| 52% | Promoters |
|---|---|
| 20% | Passives |
| 28% | Detractors |
Signify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 33 | May 2023 | 33 |
Jul 2023 22 | Jul 2023 | 22 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 28 | Feb 2024 | 28 |
Apr 2024 34 | Apr 2024 | 34 |
Oct 2024 30 | Oct 2024 | 30 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 26 | Jan 2025 | 26 |
Sep 2025 25 | Sep 2025 | 25 |
Oct 2025 24 | Oct 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signify NPS by Gender
Signify's NPS was rated 49 by Male customers on Comparably.
Male
49
Signify's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Signify's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Signify NPS by Ethnicity
Signify's NPS was rated 25 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 25 | Other | 25 |
Signify NPS by Age
Signify's NPS was rated 75 points by customers ages 31-35 on Comparably.
Signify NPS by Usage
Signify's NPS was rated 100 points by customers who have used Signify's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Signify Customer Reviews
Out of the 3 Signify customer reviews 2 were positive and 1 was constructive. Signify customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Signify Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Signify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Signify Customer Loyalty Score by Gender
Signify's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Signify Customer Loyalty Score by Ethnicity
Signify's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Signify.
100
out of 100
Other
Signify Customer Loyalty Score by Age
Signify's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Signify.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Signify Customer Loyalty Score by Usage
Signify's Customer Loyalty score was rated 100% by customers who have used Signify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Signify Customer Loyalty Score by Industry
Signify's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Signify Product Quality
4.2/5
Signify has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Signify Product Information
Signify’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Signify's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Electronics
Quick Insights into Signify Product Quality
Signify's Product Quality score was rated highest by customers ages 31-35.
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Ranked Signify Product Quality the Highest
Signify Product Quality Score by Gender
Signify's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Signify.
Male
4.4/5
Female
N/A
Signify Product Quality Score by Ethnicity
Signify's Product Quality score was rated 4.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Signify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.4 | Other | 4.4 |
Signify Product Quality Score by Age
Signify's Product Quality score was rated 4.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Signify.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
Signify Product Quality Score by Usage
Signify's Product Quality score was rated 4.6 stars by customers who have used Signify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Signify Product Quality Score by Industry
Signify's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Signify Pricing
Signify ROI & Value For Money
3.9/5
Signify has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Signify Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Signify ROI
Signify's ROI score was rated highest by customers who have used Signify's products/services for 5 to 10 Years.
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Ranked Signify ROI the Highest
Signify ROI Score by Gender
Signify's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Signify ROI Score by Ethnicity
Signify's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Signify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Signify ROI Score by Age
Signify's ROI score was rated 4.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Signify.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Signify ROI Score by Usage
Signify's ROI score was rated 4.8 stars by customers who have used Signify's products/services for 5 to 10 Years.
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Signify ROI Score by Industry
Signify's ROI score was rated 4.3 stars by Tech industry customers.
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Signify Customer Satisfaction (CSAT)
Signify Customer Satisfaction (CSAT) Score
79 / 100
Signify has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
32%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Signify Customer Satisfaction
Signify's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked Signify Customer Satisfaction the Highest
Signify Customer Satisfaction Score by Gender
Signify's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Signify.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Signify Customer Satisfaction Score by Ethnicity
CSAT according to Other
Signify's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Signify.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Signify Customer Satisfaction Score by Age
Signify's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Signify.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Signify Customer Satisfaction Score by Usage
Signify's Customer Satisfaction score was rated 100 points by customers who have used Signify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Signify Customer Service
3.9/5
Signify has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Signify's Customer Service
Website
http://www.careers.signify.com
Signify's Social Links
Quick Insights into Signify Customer Service
Signify's Customer Service score was rated highest by customers who have used Signify's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Signify's Customer Service score.
Ranked Signify Customer Service the Highest
Signify Customer Service Score by Gender
Signify's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Signify.
Male
4.1/5
Female
N/A
Signify Customer Service Score by Ethnicity
Signify's Customer Service score was rated 3.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Signify.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.7 | Other | 3.7 |
Signify Customer Service Score by Age
Signify's Customer Service score was rated 4.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Signify.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
Signify Customer Service Score by Usage
Signify's Customer Service score was rated 4.8 stars by customers who have used Signify's products/services for 5 to 10 Years.
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Signify Customer Service Score by Industry
Signify's Customer Service score was rated 4.6 stars by Tech industry customers.
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Signify as an Employer
3.2/5
Signify has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Signify scored a 24 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Signify would recommend the brand to a friend. ENPS measures how likely Signify employees would recommend working at Signify to a friend.
Net Promoter Score
24
NPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 31% | Promoters |
|---|---|
| 25% | Passive |
| 44% | Detractors |
