-26
NPS
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Signify Health
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About Signify Health's Brand
Acquired by CVS Health in 2023, Signify Health® provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 10,000 clinicians across 50 states provide health risk assessments to Medicare members. This brings clinicians into patients’ homes to: identify chronic conditions, close gaps in care, address social and behavioral risk factors on health and improve patient engagement.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Signify Health NPS
Signify Health's Net Promoter Score (NPS) is a -26 with 34% Promoters, 6% Passives, and 60% Detractors. Net Promoter Score tracks whether Signify Health's customers would recommend using the product based on a scale of -100 to 100.
Signify Health Overall NPS
| 34% | Promoters |
|---|---|
| 6% | Passives |
| 60% | Detractors |
Signify Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -24 | Apr 2023 | -24 |
May 2023 -26 | May 2023 | -26 |
Jul 2023 -22 | Jul 2023 | -22 |
Aug 2023 -11 | Aug 2023 | -11 |
Sep 2023 -13 | Sep 2023 | -13 |
Oct 2023 -14 | Oct 2023 | -14 |
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -20 | Jan 2024 | -20 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -24 | Apr 2024 | -24 |
Dec 2024 -24 | Dec 2024 | -24 |
Jul 2025 -26 | Jul 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signify Health NPS by Gender
Male customers rated Signify Health's NPS 63 points higher than Female customers.
Male
0
Signify Health's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-63
Signify Health's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Signify Health NPS by Ethnicity
Signify Health's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 13 | Other | 13 |
Signify Health NPS by Age
Signify Health's NPS was rated -45 points by customers ages 66+ on Comparably.
Signify Health NPS by Usage
Signify Health's NPS was rated the highest by customers who have used Signify Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Signify Health Customer Reviews
Out of the 3 Signify Health customer reviews 1 was positive and 2 were constructive. Signify Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Signify Health Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Signify Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signify Health Customer Loyalty Score by Gender
Female customers rated Signify Health's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Signify Health.
Male
40%
Yes
Female
55%
Yes
Signify Health Customer Loyalty Score by Ethnicity
Signify Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Signify Health.
28
out of 100
Caucasian
61
out of 100
Other
Signify Health Customer Loyalty Score by Age
Signify Health's Customer Loyalty score was rated 30% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Signify Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 30% | 66+ | 30% |
Signify Health Customer Loyalty Score by Usage
Signify Health's Customer Loyalty score was rated the highest by customers who have used Signify Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Signify Health Customer Loyalty Score by Industry
Signify Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Signify Health Product Quality
2.8/5
Signify Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Signify Health Product Information
Signify Health’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Signify Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Signify Health the lowest at 2.6.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Signify Health Product Quality
Signify Health's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Signify Health's Product Quality.
Ranked Signify Health Product Quality the Highest
Ranked Signify Health Product Quality the Lowest
Signify Health Product Quality Score by Gender
Male customers rated Signify Health's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Signify Health.
Male
2.6/5
Female
2.1/5
Signify Health Product Quality Score by Ethnicity
Signify Health's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Signify Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.6 | Other | 3.6 |
Signify Health Product Quality Score by Age
Signify Health's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Signify Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Signify Health Product Quality Score by Usage
Signify Health's Product Quality score was rated the highest by customers who have used Signify Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Signify Health Product Quality Score by Industry
Signify Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Signify Health Pricing
Signify Health ROI & Value For Money
2.9/5
Signify Health has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Signify Health's overall ROI score rated by its users and customers.
Signify Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Signify Health.
Quick Insights into Signify Health ROI
Signify Health's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Signify Health ROI the Highest
Ranked Signify Health ROI the Lowest
Signify Health ROI Score by Gender
Male customers rated Signify Health's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Signify Health.
Male
2.3/5
Female
1.7/5
Signify Health ROI Score by Ethnicity
Signify Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Signify Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.4 | Other | 3.4 |
Signify Health ROI Score by Age
Signify Health's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Signify Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Signify Health ROI Score by Usage
Signify Health's ROI score was rated the highest by customers who have used Signify Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Signify Health ROI Score by Industry
Signify Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Signify Health Customer Satisfaction (CSAT)
Signify Health Customer Satisfaction (CSAT) Score
47 / 100
Signify Health has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
23%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Signify Health Customer Satisfaction
Signify Health's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Signify Health's Customer Satisfaction.
Ranked Signify Health Customer Satisfaction the Highest
Ranked Signify Health Customer Satisfaction the Lowest
Signify Health Customer Satisfaction Score by Gender
Male customers rated Signify Health's Customer Satisfaction score 34 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Signify Health.
62 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Signify Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Signify Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Signify Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
67%
CSAT according to Other
Signify Health's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Signify Health.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Signify Health Customer Satisfaction Score by Age
Signify Health's Customer Satisfaction score was rated 43 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Signify Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 43% |
Signify Health Customer Satisfaction Score by Usage
Signify Health's Customer Satisfaction score was rated the highest by customers who have used Signify Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Signify Health Customer Satisfaction Score by Industry
Signify Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Signify Health Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "max",
"scoreLabel": 75
},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 28,
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"scoreClassName": "",
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}Signify Health Customer Service
3.1/5
Signify Health has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Signify Health's overall Customer Service score rated by its users and customers.
About Signify Health's Customer Service
Address
4055 Valley View Lane, Suite 400, Dallas, TX 75244
Website
https://www.signifyhealth.com/
Phone Number
972-715-3800
Signify Health's Social Links
Quick Insights into Signify Health Customer Service
Signify Health's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Signify Health's Customer Service score.
Ranked Signify Health Customer Service the Highest
Ranked Signify Health Customer Service the Lowest
Signify Health Customer Service Score by Gender
Male customers rated Signify Health's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Signify Health.
Male
2.8/5
Female
2/5
Signify Health Customer Service Score by Ethnicity
Signify Health's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Signify Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 3.6 | Other | 3.6 |
Signify Health Customer Service Score by Age
Signify Health's Customer Service score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Signify Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Signify Health Customer Service Score by Usage
Signify Health's Customer Service score was rated the highest by customers who have used Signify Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Signify Health Customer Service Score by Industry
Signify Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Signify Health as an Employer
4.0/5
Signify Health has a 4.0/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Signify Health scored a -26 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Signify Health would recommend the brand to a friend. ENPS measures how likely Signify Health employees would recommend working at Signify Health to a friend.
Net Promoter Score
-26
NPS Score
| 34% | Promoters |
|---|---|
| 6% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
