34
NPS
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SIGNIFYD
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About SIGNIFYD's Brand
Signifyd is a SaaS-based, enterprise-grade fraud technology solution for e-commerce stores.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
SIGNIFYD NPS
SIGNIFYD's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SIGNIFYD's customers would recommend using the product based on a scale of -100 to 100.
SIGNIFYD Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SIGNIFYD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SIGNIFYD Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SIGNIFYD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SIGNIFYD Product Quality
4/5
SIGNIFYD has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SIGNIFYD's overall Product Quality score rated by its users and customers.
SIGNIFYD Product Information
SIGNIFYD’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.signifyd.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Ecommerce and Marketplaces
Enterprise
SIGNIFYD Pricing
SIGNIFYD ROI & Value For Money
5/5
SIGNIFYD has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SIGNIFYD's overall ROI score rated by its users and customers.
SIGNIFYD Customer Satisfaction (CSAT)
SIGNIFYD Customer Satisfaction (CSAT) Score
100 / 100
SIGNIFYD has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SIGNIFYD Customer Service
4.5/5
SIGNIFYD has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SIGNIFYD's overall Customer Service score rated by its users and customers.
About SIGNIFYD's Customer Service
Address
2540 N 1st Street #300, San Jose, CA 95131
Website
http://www.signifyd.com
Phone Number
650-223-5587
SIGNIFYD's Social Links
Consumer vs. Employees
SIGNIFYD scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SIGNIFYD would recommend the brand to a friend. ENPS measures how likely SIGNIFYD employees would recommend working at SIGNIFYD to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
