-72
NPS
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Signode Industrial Group
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About Signode Industrial Group's Brand
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Signode Industrial Group NPS
Signode Industrial Group's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Signode Industrial Group's customers would recommend using the product based on a scale of -100 to 100.
Signode Industrial Group Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Signode Industrial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Jul 2024 -60 | Jul 2024 | -60 |
Oct 2024 -67 | Oct 2024 | -67 |
Dec 2024 -71 | Dec 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signode Industrial Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Signode Industrial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signode Industrial Group Product Quality
3/5
Signode Industrial Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Signode Industrial Group's overall Product Quality score rated by its users and customers.
Signode Industrial Group Product Information
Signode Industrial Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Signode Industrial Group Pricing
Signode Industrial Group ROI & Value For Money
2.2/5
Signode Industrial Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Signode Industrial Group Customer Satisfaction (CSAT)
Signode Industrial Group Customer Satisfaction (CSAT) Score
40 / 100
Signode Industrial Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signode Industrial Group Customer Service
2.4/5
Signode Industrial Group has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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Signode Industrial Group as an Employer
Consumer vs. Employees
Signode Industrial Group scored a -72 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Signode Industrial Group would recommend the brand to a friend. ENPS measures how likely Signode Industrial Group employees would recommend working at Signode Industrial Group to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 16% | Promoters |
|---|---|
| 13% | Passive |
| 71% | Detractors |
