37
NPS
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Sikich
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About Sikich's Brand
Sikich LLP is a global company specializing in technology-enabled professional services. Now with more than 1,500 employees, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. From corporations and not-for-profits to state and local governments and federal agencies, Sikich clients utilize a broad spectrum of services and products to help them improve performance and achieve long-term, strategic goals.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Sikich NPS
Sikich's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Sikich's customers would recommend using the product based on a scale of -100 to 100.
Sikich Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Sikich NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Aug 2023 25 | Aug 2023 | 25 |
Nov 2023 0 | Nov 2023 | 0 |
Jun 2024 17 | Jun 2024 | 17 |
Feb 2025 29 | Feb 2025 | 29 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sikich NPS by Gender
Sikich's NPS was rated 25 by Male customers on Comparably.
Male
25
Sikich's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Sikich's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sikich NPS by Ethnicity
Sikich's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Sikich Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Sikich users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sikich Customer Loyalty Score by Gender
Sikich's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sikich.
Male
78%
Yes
Female
N/A
Yes
Sikich Customer Loyalty Score by Ethnicity
Sikich's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sikich.
78
out of 100
Caucasian
Sikich Product Quality
4.1/5
Sikich has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sikich Product Information
Sikich’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.sikich.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into Sikich Product Quality
Sikich's Product Quality score was rated highest by Caucasian customers.
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Ranked Sikich Product Quality the Highest
Sikich Product Quality Score by Gender
Sikich's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sikich.
Male
4.5/5
Female
N/A
Sikich Product Quality Score by Ethnicity
Sikich's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sikich.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Sikich Pricing
Sikich ROI & Value For Money
3.7/5
Sikich has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Sikich ROI
Sikich's ROI score was rated highest by Caucasian customers.
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Ranked Sikich ROI the Highest
Sikich ROI Score by Gender
Sikich's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sikich.
Male
4/5
Female
N/A
Sikich ROI Score by Ethnicity
Sikich's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sikich.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Sikich Customer Satisfaction (CSAT)
Sikich Customer Satisfaction (CSAT) Score
86 / 100
Sikich has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sikich Customer Satisfaction
Sikich's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Sikich Customer Satisfaction the Highest
Sikich Customer Satisfaction Score by Gender
Sikich's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sikich.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Sikich Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sikich's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sikich.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Sikich Customer Service
3.7/5
Sikich has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sikich's Customer Service
Address
200 W Madison St, Chicago, IL 60606
Website
http://www.sikich.com
Phone Number
(630)566-8400
Sikich's Social Links
Quick Insights into Sikich Customer Service
Sikich's Customer Service score was rated highest by Caucasian customers.
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Ranked Sikich Customer Service the Highest
Sikich Customer Service Score by Gender
Sikich's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sikich.
Male
4/5
Female
N/A
Sikich Customer Service Score by Ethnicity
Sikich's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sikich.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Sikich as an Employer
3.2/5
Sikich has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Sikich scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sikich would recommend the brand to a friend. ENPS measures how likely Sikich employees would recommend working at Sikich to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
