34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Silgan Containers Corporation
Marketing or Exec? Claim Your Free Account
About Silgan Containers Corporation's Brand
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Silgan Containers Corporation NPS
Silgan Containers Corporation's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Silgan Containers Corporation's customers would recommend using the product based on a scale of -100 to 100.
Silgan Containers Corporation Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Silgan Containers Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silgan Containers Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Silgan Containers Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silgan Containers Corporation Product Quality
3.5/5
Silgan Containers Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silgan Containers Corporation's overall Product Quality score rated by its users and customers.
Silgan Containers Corporation Product Information
Silgan Containers Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers.
Industry
Tech
Silgan Containers Corporation Pricing
Silgan Containers Corporation ROI & Value For Money
3.5/5
Silgan Containers Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silgan Containers Corporation's overall ROI score rated by its users and customers.
Silgan Containers Corporation Customer Satisfaction (CSAT)
Silgan Containers Corporation Customer Satisfaction (CSAT) Score
100 / 100
Silgan Containers Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silgan Containers Corporation Customer Service
3.5/5
Silgan Containers Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silgan Containers Corporation's overall Customer Service score rated by its users and customers.
About Silgan Containers Corporation's Customer Service
Address
Woodland Hills, CA
Website
https://silgancontainers.com/
Silgan Containers Corporation as an Employer
Consumer vs. Employees
Silgan Containers Corporation scored a 34 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Silgan Containers Corporation would recommend the brand to a friend. ENPS measures how likely Silgan Containers Corporation employees would recommend working at Silgan Containers Corporation to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
