-20
NPS
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Silgan Holdings
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About Silgan Holdings' Brand
Their primary lines of business are metal containers, metal, composite and plastic closures and plastic containers.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Silgan Holdings NPS
Silgan Holdings's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Silgan Holdings's customers would recommend using the product based on a scale of -100 to 100.
Silgan Holdings Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Silgan Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2026 -20 | Jan 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silgan Holdings Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Silgan Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silgan Holdings Product Quality
2.6/5
Silgan Holdings has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Silgan Holdings' overall Product Quality score rated by its users and customers.
Silgan Holdings Product Information
Silgan Holdings’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Silgan Holdings Pricing
Silgan Holdings ROI & Value For Money
2.6/5
Silgan Holdings has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Silgan Holdings' overall ROI score rated by its users and customers.
Silgan Holdings Customer Satisfaction (CSAT)
Silgan Holdings Customer Satisfaction (CSAT) Score
50 / 100
Silgan Holdings has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silgan Holdings Customer Service
2.6/5
Silgan Holdings has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Silgan Holdings's Customer Service
Address
4 Landmark Square, Suite 400, Stamford, CT
Website
http://www.silganholdings.com/
Phone Number
(203)975-7110
Silgan Holdings as an Employer
3.7/5
Silgan Holdings has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Silgan Holdings scored a -20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Silgan Holdings would recommend the brand to a friend. ENPS measures how likely Silgan Holdings employees would recommend working at Silgan Holdings to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
