0
NPS
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Silver Bay Seafoods
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About Silver Bay Seafoods' Brand
Silver Bay Seafoods is an integrated processor of frozen, headed and gutted salmon for domestic and export markets.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Silver Bay Seafoods NPS
Silver Bay Seafoods's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Silver Bay Seafoods's customers would recommend using the product based on a scale of -100 to 100.
Silver Bay Seafoods Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Silver Bay Seafoods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silver Bay Seafoods Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Silver Bay Seafoods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silver Bay Seafoods Product Quality
4/5
Silver Bay Seafoods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Bay Seafoods' overall Product Quality score rated by its users and customers.
Silver Bay Seafoods Product Information
Silver Bay Seafoods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Silver Bay Seafoods Pricing
Silver Bay Seafoods ROI & Value For Money
4.5/5
Silver Bay Seafoods has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Bay Seafoods' overall ROI score rated by its users and customers.
Silver Bay Seafoods Customer Satisfaction (CSAT)
Silver Bay Seafoods Customer Satisfaction (CSAT) Score
100 / 100
Silver Bay Seafoods has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silver Bay Seafoods Customer Service
4.5/5
Silver Bay Seafoods has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Bay Seafoods' overall Customer Service score rated by its users and customers.
About Silver Bay Seafoods's Customer Service
Address
208 Lake St. Suite 2E, Sitka, AK
Website
http://silverbayseafoods.com/
Phone Number
(907) 966-3115
Silver Bay Seafoods as an Employer
Consumer vs. Employees
Silver Bay Seafoods scored a 0 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Silver Bay Seafoods would recommend the brand to a friend. ENPS measures how likely Silver Bay Seafoods employees would recommend working at Silver Bay Seafoods to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
