34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Silver Peak
Marketing or Exec? Claim Your Free Account
About Silver Peak's Brand
Silver Peak is a tech company that provides hybrid WAN and SD-WAN internet connections.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.7/5
Pricing
3.5/5
Customer Service
Silver Peak CMO
Silver Peak NPS
Silver Peak's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Silver Peak's customers would recommend using the product based on a scale of -100 to 100.
Silver Peak Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Silver Peak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silver Peak Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Silver Peak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silver Peak Product Quality
3.2/5
Silver Peak has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Peak's overall Product Quality score rated by its users and customers.
Silver Peak Product Information
Silver Peak’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.silver-peak.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Silver Peak Pricing
Silver Peak ROI & Value For Money
4.7/5
Silver Peak has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Peak's overall ROI score rated by its users and customers.
Silver Peak Customer Satisfaction (CSAT)
Silver Peak Customer Satisfaction (CSAT) Score
50 / 100
Silver Peak has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silver Peak Customer Service
3.5/5
Silver Peak has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Silver Peak's overall Customer Service score rated by its users and customers.
About Silver Peak's Customer Service
Address
2860 De La Cruz Blvd, Suite 100, Santa Clara, CA 95050
Website
https://www.silver-peak.com
Phone Number
1(408) 935-1800
Silver Peak as an Employer
3.8/5
Silver Peak has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Silver Peak scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Silver Peak would recommend the brand to a friend. ENPS measures how likely Silver Peak employees would recommend working at Silver Peak to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
