25
NPS
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Silvercar
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About Silvercar's Brand
Silvercar is car rental the way it should be. Use your phone and drive away in a world-class car at a great price. Every time.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
2.6/5
Customer Service
Silvercar NPS
Silvercar's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Silvercar's customers would recommend using the product based on a scale of -100 to 100.
Silvercar Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Silvercar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silvercar Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Silvercar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silvercar Product Quality
3.1/5
Silvercar has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Silvercar Product Information
Silvercar’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://silvercar.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Real Estate
Travel
Silvercar Pricing
Silvercar ROI & Value For Money
3.2/5
Silvercar has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Silvercar Customer Satisfaction (CSAT)
Silvercar Customer Satisfaction (CSAT) Score
50 / 100
Silvercar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silvercar Customer Service
2.6/5
Silvercar has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Silvercar's Customer Service
Address
712 Congress Ave, Suite 201, Austin, TX
Website
http://silvercar.com
Phone Number
1-855-FLY-2-CAR
Silvercar as an Employer
4.2/5
Silvercar has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Silvercar scored a 25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Silvercar would recommend the brand to a friend. ENPS measures how likely Silvercar employees would recommend working at Silvercar to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
