16
NPS
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Silverline
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About Silverline's Brand
Silverline is a Salesforce Platinum Partner providing solutions across the Healthcare and Financial Services industries.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Silverline NPS
Silverline's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Silverline's customers would recommend using the product based on a scale of -100 to 100.
Silverline Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Silverline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 60 | Nov 2022 | 60 |
Feb 2023 67 | Feb 2023 | 67 |
May 2023 43 | May 2023 | 43 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 40 | Nov 2023 | 40 |
Nov 2024 27 | Nov 2024 | 27 |
Jul 2025 17 | Jul 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silverline Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Silverline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Silverline Product Quality
3.7/5
Silverline has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Silverline's overall Product Quality score rated by its users and customers.
Silverline Product Information
Silverline’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://silverlinecrm.com/
- Company Size
- 201-500 Employees
Industry
Consulting
Silverline Pricing
Silverline ROI & Value For Money
4/5
Silverline has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Silverline Customer Satisfaction (CSAT)
Silverline Customer Satisfaction (CSAT) Score
80 / 100
Silverline has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silverline Customer Service
3.9/5
Silverline has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Silverline's Customer Service
Address
860 Broadway, 5th Floor, New York City, NY 10003
Website
https://silverlinecrm.com/
Phone Number
(800) 353-0893
Silverline's Social Links
Silverline as an Employer
4.5/5
Silverline has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Silverline scored a 16 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Silverline would recommend the brand to a friend. ENPS measures how likely Silverline employees would recommend working at Silverline to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
