0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Simmons & Simmons
Marketing or Exec? Claim Your Free Account
About Simmons & Simmons' Brand
Simmons & Simmons is a world class international law firm in tune with the business world
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Simmons & Simmons NPS
Simmons & Simmons's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Simmons & Simmons's customers would recommend using the product based on a scale of -100 to 100.
Simmons & Simmons Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Simmons & Simmons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Jan 2025 50 | Jan 2025 | 50 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simmons & Simmons Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Simmons & Simmons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simmons & Simmons Product Quality
1.5/5
Simmons & Simmons has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Simmons & Simmons' overall Product Quality score rated by its users and customers.
Simmons & Simmons Product Information
Simmons & Simmons’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://simmons-simmons.com
- Company Size
- 5,001-10,000 Employees
Simmons & Simmons Pricing
Simmons & Simmons ROI & Value For Money
1.5/5
Simmons & Simmons has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Simmons & Simmons' overall ROI score rated by its users and customers.
Simmons & Simmons Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simmons & Simmons Customer Service
1.5/5
Simmons & Simmons has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Simmons & Simmons' overall Customer Service score rated by its users and customers.
About Simmons & Simmons's Customer Service
Website
http://simmons-simmons.com
Simmons & Simmons as an Employer
3.4/5
Simmons & Simmons has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simmons & Simmons scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Simmons & Simmons would recommend the brand to a friend. ENPS measures how likely Simmons & Simmons employees would recommend working at Simmons & Simmons to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
