-100
NPS
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Brand Page
Simon Data
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About Simon Data's Brand
Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale. Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure. At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top perform
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Simon Data NPS
Simon Data's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Simon Data's customers would recommend using the product based on a scale of -100 to 100.
Simon Data Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Simon Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simon Data Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Simon Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simon Data Product Quality
2.5/5
Simon Data has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Simon Data's overall Product Quality score rated by its users and customers.
Simon Data Product Information
Simon Data’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.simondata.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Simon Data Pricing
Simon Data ROI & Value For Money
3.5/5
Simon Data has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Simon Data Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simon Data Customer Service
3.5/5
Simon Data has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Simon Data's Customer Service
Address
199 Water St, New York City, NY 10038
Website
https://www.simondata.com/
Simon Data's Social Links
Simon Data as an Employer
3.4/5
Simon Data has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Simon Data scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Simon Data would recommend the brand to a friend. ENPS measures how likely Simon Data employees would recommend working at Simon Data to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
