32
NPS
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Simon Property Group
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About Simon Property Group's Brand
Simon Property Group is a commercial real estate company operating in platforms that include regional malls and community/lifestyle centers.
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Simon Property Group CMO
Simon Property Group NPS
Simon Property Group's Net Promoter Score (NPS) is a 32 with 54% Promoters, 24% Passives, and 22% Detractors. Net Promoter Score tracks whether Simon Property Group's customers would recommend using the product based on a scale of -100 to 100.
Simon Property Group Overall NPS
| 54% | Promoters |
|---|---|
| 24% | Passives |
| 22% | Detractors |
Simon Property Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 24 | Dec 2022 | 24 |
Jul 2023 26 | Jul 2023 | 26 |
Aug 2023 23 | Aug 2023 | 23 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 26 | Nov 2023 | 26 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 28 | May 2024 | 28 |
Jun 2024 28 | Jun 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Mar 2025 33 | Mar 2025 | 33 |
Sep 2025 35 | Sep 2025 | 35 |
Oct 2025 32 | Oct 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simon Property Group NPS by Gender
Female customers rated Simon Property Group's NPS 16 points higher than Male customers.
Male
20
Simon Property Group's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
36
Simon Property Group's NPS was rated 36 by Female customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Simon Property Group NPS by Ethnicity
Simon Property Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Simon Property Group NPS by Age
Simon Property Group's NPS was rated 34 points by customers ages 31-35 on Comparably.
Simon Property Group NPS by Usage
Simon Property Group's NPS was rated the highest by customers who have used Simon Property Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 30 | Over 10 Years | 30 |
Simon Property Group Customer Reviews
Out of the 3 Simon Property Group customer reviews 1 was positive and 2 were constructive. Simon Property Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Simon Property Group Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Simon Property Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simon Property Group Customer Loyalty Score by Gender
Male customers rated Simon Property Group's Customer Loyalty score 2% higher than Female customers.
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Male
91%
Yes
Female
89%
Yes
Simon Property Group Customer Loyalty Score by Ethnicity
Simon Property Group's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Simon Property Group.
100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Simon Property Group Customer Loyalty Score by Age
Simon Property Group's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Simon Property Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Simon Property Group Customer Loyalty Score by Usage
Simon Property Group's Customer Loyalty score was rated the highest by customers who have used Simon Property Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Simon Property Group Customer Loyalty Score by Industry
Simon Property Group's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Simon Property Group Product Quality
3.6/5
Simon Property Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Simon Property Group Product Information
Simon Property Group’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Simon Property Group's product the highest.
- Website
- http://simon.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Quick Insights into Simon Property Group Product Quality
Simon Property Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Simon Property Group's products/services for 5 to 10 Years.
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Ranked Simon Property Group Product Quality the Highest
Ranked Simon Property Group Product Quality the Lowest
Simon Property Group Product Quality Score by Gender
Female customers rated Simon Property Group's Product Quality score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Simon Property Group Product Quality Score by Ethnicity
Simon Property Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Simon Property Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Simon Property Group Product Quality Score by Age
Simon Property Group's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Simon Property Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Simon Property Group Product Quality Score by Usage
Simon Property Group's Product Quality score was rated the highest by customers who have used Simon Property Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Simon Property Group Product Quality Score by Industry
Simon Property Group's Product Quality score was rated 4.6 stars by Tech industry customers.
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Simon Property Group Pricing
Simon Property Group ROI & Value For Money
3.6/5
Simon Property Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Simon Property Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Simon Property Group ROI
Simon Property Group's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Simon Property Group's products/services for 5 to 10 Years.
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Ranked Simon Property Group ROI the Highest
Ranked Simon Property Group ROI the Lowest
Simon Property Group ROI Score by Gender
Female customers rated Simon Property Group's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Simon Property Group.
Male
3.3/5
Female
3.8/5
Simon Property Group ROI Score by Ethnicity
Simon Property Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Simon Property Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Simon Property Group ROI Score by Age
Simon Property Group's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Simon Property Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Simon Property Group ROI Score by Usage
Simon Property Group's ROI score was rated the highest by customers who have used Simon Property Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Simon Property Group ROI Score by Industry
Simon Property Group's ROI score was rated 4.3 stars by Tech industry customers.
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Simon Property Group Customer Satisfaction (CSAT)
Simon Property Group Customer Satisfaction (CSAT) Score
73 / 100
Simon Property Group has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simon Property Group Customer Satisfaction
Simon Property Group's Customer Satisfaction score was rated highest by customers who have used Simon Property Group's products/services for Less than 1 Year, and rated lowest by customers who have used Simon Property Group's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Simon Property Group's Customer Satisfaction.
Ranked Simon Property Group Customer Satisfaction the Highest
Ranked Simon Property Group Customer Satisfaction the Lowest
Simon Property Group Customer Satisfaction Score by Gender
Female customers rated Simon Property Group's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Simon Property Group.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Simon Property Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Simon Property Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Simon Property Group.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to African American/Black
Simon Property Group's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Simon Property Group.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Simon Property Group Customer Satisfaction Score by Usage
Simon Property Group's Customer Satisfaction score was rated the highest by customers who have used Simon Property Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Simon Property Group Customer Satisfaction Score by Industry
Simon Property Group's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Simon Property Group Customer Service
3.6/5
Simon Property Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Simon Property Group's Customer Service
Address
Indianapolis, IN
Website
http://simon.com
Phone Number
317) 636-1600
Quick Insights into Simon Property Group Customer Service
Simon Property Group's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Simon Property Group's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Simon Property Group's Customer Service score.
Ranked Simon Property Group Customer Service the Highest
Ranked Simon Property Group Customer Service the Lowest
Simon Property Group Customer Service Score by Gender
Female customers rated Simon Property Group's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Simon Property Group.
Male
3.2/5
Female
3.8/5
Simon Property Group Customer Service Score by Ethnicity
Simon Property Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Simon Property Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Simon Property Group Customer Service Score by Age
Simon Property Group's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Simon Property Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Simon Property Group Customer Service Score by Usage
Simon Property Group's Customer Service score was rated the highest by customers who have used Simon Property Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Simon Property Group Customer Service Score by Industry
Simon Property Group's Customer Service score was rated 4.3 stars by Tech industry customers.
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Simon Property Group as an Employer
2.4/5
Simon Property Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Simon Property Group scored a 32 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Simon Property Group would recommend the brand to a friend. ENPS measures how likely Simon Property Group employees would recommend working at Simon Property Group to a friend.
Net Promoter Score
32
NPS Score
| 54% | Promoters |
|---|---|
| 24% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 19% | Promoters |
|---|---|
| 10% | Passive |
| 71% | Detractors |
