-88
NPS
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Simonton Windows
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About Simonton Windows' Brand
Simonton is a manufacturer and distributor of vinyl windows and patio doors.
Brand at a Glance
47%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Simonton Windows NPS
Simonton Windows's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Simonton Windows's customers would recommend using the product based on a scale of -100 to 100.
Simonton Windows Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Simonton Windows NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -81 | Nov 2023 | -81 |
Dec 2023 -83 | Dec 2023 | -83 |
Jul 2024 -83 | Jul 2024 | -83 |
Aug 2024 -84 | Aug 2024 | -84 |
Sep 2024 -85 | Sep 2024 | -85 |
Oct 2024 -85 | Oct 2024 | -85 |
Nov 2024 -85 | Nov 2024 | -85 |
Dec 2024 -87 | Dec 2024 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
May 2025 -87 | May 2025 | -87 |
Jul 2025 -87 | Jul 2025 | -87 |
Aug 2025 -89 | Aug 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simonton Windows NPS by Gender
Male customers rated Simonton Windows's NPS 16 points higher than Female customers.
Male
-84
Simonton Windows's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-100
Simonton Windows's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Simonton Windows NPS by Ethnicity
Simonton Windows's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Simonton Windows NPS by Age
Simonton Windows's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Simonton Windows NPS by Usage
Simonton Windows's NPS was rated the highest by customers who have used Simonton Windows's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -72 | Over 10 Years | -72 |
Simonton Windows Customer Reviews
Out of the 6 Simonton Windows customer reviews 0 were positive and 6 were constructive. Simonton Windows customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Simonton Windows Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Simonton Windows users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simonton Windows Customer Loyalty Score by Gender
Male customers rated Simonton Windows's Customer Loyalty score 25% higher than Female customers.
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Male
58%
Yes
Female
33%
Yes
Simonton Windows Customer Loyalty Score by Ethnicity
Simonton Windows's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Simonton Windows.
42
out of 100
Caucasian
64
out of 100
Other
Simonton Windows Customer Loyalty Score by Age
Simonton Windows's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Simonton Windows.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
61-65 40% | 61-65 | 40% |
66+ 55% | 66+ | 55% |
Simonton Windows Customer Loyalty Score by Usage
Simonton Windows's Customer Loyalty score was rated the highest by customers who have used Simonton Windows's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Simonton Windows Customer Loyalty Score by Industry
Simonton Windows's Customer Loyalty score was rated 55% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Simonton Windows Product Quality
1.5/5
Simonton Windows has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Simonton Windows Product Information
Simonton Windows’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Simonton Windows's product the highest.
- Website
- https://www.simonton.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Quick Insights into Simonton Windows Product Quality
Simonton Windows's Product Quality score was rated highest by customers who have used Simonton Windows's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Simonton Windows Product Quality the Highest
Ranked Simonton Windows Product Quality the Lowest
Simonton Windows Product Quality Score by Gender
Male customers rated Simonton Windows's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Simonton Windows Product Quality Score by Ethnicity
Simonton Windows's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Simonton Windows.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Simonton Windows Product Quality Score by Age
Simonton Windows's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Simonton Windows.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Simonton Windows Product Quality Score by Usage
Simonton Windows's Product Quality score was rated the highest by customers who have used Simonton Windows's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Simonton Windows Product Quality Score by Industry
Simonton Windows's Product Quality score was rated 1.9 stars by Construction industry customers.
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Simonton Windows Pricing
Simonton Windows ROI & Value For Money
1.5/5
Simonton Windows has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Simonton Windows Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Simonton Windows ROI
Simonton Windows's ROI score was rated highest by customers from the Construction industry, and rated lowest by Other customers.
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Ranked Simonton Windows ROI the Highest
Ranked Simonton Windows ROI the Lowest
Simonton Windows ROI Score by Gender
Male customers rated Simonton Windows's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Simonton Windows ROI Score by Ethnicity
Simonton Windows's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Simonton Windows.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Simonton Windows ROI Score by Age
Simonton Windows's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Simonton Windows.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Simonton Windows ROI Score by Usage
Simonton Windows's ROI score was rated the highest by customers who have used Simonton Windows's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Simonton Windows ROI Score by Industry
Simonton Windows's ROI score was rated 2 stars by Construction industry customers.
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Simonton Windows Customer Satisfaction (CSAT)
Simonton Windows Customer Satisfaction (CSAT) Score
4 / 100
Simonton Windows has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
89%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simonton Windows Customer Satisfaction
Simonton Windows's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Simonton Windows' Customer Satisfaction.
Ranked Simonton Windows Customer Satisfaction the Highest
Ranked Simonton Windows Customer Satisfaction the Lowest
Simonton Windows Customer Satisfaction Score by Gender
Simonton Windows's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Simonton Windows.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 90% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Simonton Windows Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Simonton Windows' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Simonton Windows.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
93%
CSAT according to Other
Simonton Windows' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Simonton Windows.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Simonton Windows Customer Satisfaction Score by Age
Simonton Windows's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Simonton Windows.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Simonton Windows Customer Satisfaction Score by Usage
Simonton Windows's Customer Satisfaction score was rated the highest by customers who have used Simonton Windows's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Simonton Windows Customer Satisfaction Score by Industry
Simonton Windows's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Simonton Windows Customer Satisfaction Score by Industry",
"text": "Simonton Windows's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Simonton Windows's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Simonton Windows Customer Service
1.5/5
Simonton Windows has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Simonton Windows's Customer Service
Address
Columbus, OH
Website
https://www.simonton.com/
Quick Insights into Simonton Windows Customer Service
Simonton Windows's Customer Service score was rated highest by customers who have used Simonton Windows's products/services for 1 to 2 Years, and rated lowest by customers who have used Simonton Windows's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Simonton Windows' Customer Service score.
Ranked Simonton Windows Customer Service the Highest
Ranked Simonton Windows Customer Service the Lowest
Simonton Windows Customer Service Score by Gender
Simonton Windows's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Simonton Windows.
Male
1.5/5
Female
1.5/5
Simonton Windows Customer Service Score by Ethnicity
Simonton Windows's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Simonton Windows.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Simonton Windows Customer Service Score by Age
Simonton Windows's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Simonton Windows.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Simonton Windows Customer Service Score by Usage
Simonton Windows's Customer Service score was rated 1.5 stars by customers who have used Simonton Windows's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Simonton Windows Customer Service Score by Industry
Simonton Windows's Customer Service score was rated 1.5 stars by Construction industry customers.
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Simonton Windows as an Employer
2.8/5
Simonton Windows has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Simonton Windows scored a -88 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Simonton Windows would recommend the brand to a friend. ENPS measures how likely Simonton Windows employees would recommend working at Simonton Windows to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 21% | Promoters |
|---|---|
| 29% | Passive |
| 50% | Detractors |
