-100
NPS
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simplehuman
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About simplehuman's Brand
simplehuman is a privately owned designer and manufacturer of kitchen and bath tools based in Torrance, California.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
simplehuman NPS
simplehuman's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether simplehuman's customers would recommend using the product based on a scale of -100 to 100.
simplehuman Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
simplehuman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
simplehuman Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of simplehuman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
simplehuman Product Quality
2.5/5
simplehuman has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplehuman's overall Product Quality score rated by its users and customers.
simplehuman Product Information
simplehuman’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.simplehuman.com/
simplehuman Pricing
simplehuman ROI & Value For Money
2.5/5
simplehuman has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplehuman's overall ROI score rated by its users and customers.
simplehuman Customer Satisfaction (CSAT)
simplehuman Customer Satisfaction (CSAT) Score
50 / 100
simplehuman has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
simplehuman Customer Service
2.5/5
simplehuman has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplehuman's overall Customer Service score rated by its users and customers.
About simplehuman's Customer Service
Website
http://www.simplehuman.com/
simplehuman as an Employer
3.8/5
simplehuman has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
simplehuman scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of simplehuman would recommend the brand to a friend. ENPS measures how likely simplehuman employees would recommend working at simplehuman to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
