78
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SimpleTexting
Marketing or Exec? Claim Your Free Account
About SimpleTexting's Brand
SimpleTexting makes it easy to engage customers via text messaging.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
SimpleTexting NPS
SimpleTexting's Net Promoter Score (NPS) is a 78 with 85% Promoters, 8% Passives, and 7% Detractors. Net Promoter Score tracks whether SimpleTexting's customers would recommend using the product based on a scale of -100 to 100.
SimpleTexting Overall NPS
| 85% | Promoters |
|---|---|
| 8% | Passives |
| 7% | Detractors |
SimpleTexting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
Mar 2023 78 | Mar 2023 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SimpleTexting NPS by Usage
SimpleTexting's NPS was rated the highest by customers who have used SimpleTexting's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 76 | Less than 1 Year | 76 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
SimpleTexting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SimpleTexting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SimpleTexting Product Quality
4.4/5
SimpleTexting has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpleTexting's overall Product Quality score rated by its users and customers.
SimpleTexting Product Information
SimpleTexting serves markets in the United States and Canada. SimpleTexting supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
SimpleTexting’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://simpletexting.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
On Demand
Social
Languages Supported
English
Product Type
Mobile Marketing Software
SMS Marketing Software
SimpleTexting Pricing
SimpleTexting ROI & Value For Money
4.5/5
SimpleTexting has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpleTexting's overall ROI score rated by its users and customers.
SimpleTexting Pricing Plans
SimpleTexting has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, SimpleTexting uses a subscription model and offers the following: We also offer ANNUAL PLANS which include a 25% discount and access to all messages up front., 500 Messages: $25 /month + 4.5 c / additional msg, and 1,000 Messages: $45 /month + 4.5 c / additional msg.
Who Uses SimpleTexting?
Small Businesses
Medium Businesses
Large Enterprises
SimpleTexting Customer Satisfaction (CSAT)
SimpleTexting Customer Satisfaction (CSAT) Score
100 / 100
SimpleTexting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SimpleTexting Customer Service
5/5
SimpleTexting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpleTexting's overall Customer Service score rated by its users and customers.
About SimpleTexting's Customer Service
Address
18851 NE 29th Av. Suite 700, Hollywood, FL
Website
http://simpletexting.com
Phone Number
347-410-6693
