0
NPS
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Brand Page
SimpliFile
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About SimpliFile's Brand
e-recording in county land record systems
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
SimpliFile NPS
SimpliFile's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SimpliFile's customers would recommend using the product based on a scale of -100 to 100.
SimpliFile Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SimpliFile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SimpliFile Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SimpliFile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SimpliFile Product Quality
4/5
SimpliFile has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliFile's overall Product Quality score rated by its users and customers.
SimpliFile Product Information
SimpliFile’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://simplifile.com/
- Company Size
- 51-200 Employees
SimpliFile Pricing
SimpliFile ROI & Value For Money
3.7/5
SimpliFile has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliFile's overall ROI score rated by its users and customers.
SimpliFile Customer Satisfaction (CSAT)
SimpliFile Customer Satisfaction (CSAT) Score
100 / 100
SimpliFile has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SimpliFile Customer Service
3.7/5
SimpliFile has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliFile's overall Customer Service score rated by its users and customers.
About SimpliFile's Customer Service
Address
4844 North 300 West Suite 202, Provo, UT 84604
Website
https://simplifile.com/
Phone Number
801-373-0151
Consumer vs. Employees
SimpliFile scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SimpliFile would recommend the brand to a friend. ENPS measures how likely SimpliFile employees would recommend working at SimpliFile to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
