-60
NPS
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Simply Healthcare Holdings
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About Simply Healthcare Holdings' Brand
SHH through its subsidiaries, provides managed care services for people enrolled in Medicaid and Medicare programs in Florida.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
1.7/5
Customer Service
Simply Healthcare Holdings NPS
Simply Healthcare Holdings's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Simply Healthcare Holdings's customers would recommend using the product based on a scale of -100 to 100.
Simply Healthcare Holdings Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Simply Healthcare Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -33 | Apr 2023 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Apr 2024 -60 | Apr 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simply Healthcare Holdings Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Simply Healthcare Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simply Healthcare Holdings Product Quality
2.3/5
Simply Healthcare Holdings has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Simply Healthcare Holdings' overall Product Quality score rated by its users and customers.
Simply Healthcare Holdings Product Information
Simply Healthcare Holdings’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Simply Healthcare Holdings Pricing
Simply Healthcare Holdings ROI & Value For Money
2.2/5
Simply Healthcare Holdings has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Simply Healthcare Holdings Customer Satisfaction (CSAT)
Simply Healthcare Holdings Customer Satisfaction (CSAT) Score
25 / 100
Simply Healthcare Holdings has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simply Healthcare Holdings Customer Service
1.7/5
Simply Healthcare Holdings has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Simply Healthcare Holdings's Customer Service
Address
1701 Ponce de Leon Boulevard Suite 300, Miami, FL 33134
Website
http://www.simplyhealthcareplans.com/
Phone Number
1(877)915-0551
Simply Healthcare Holdings as an Employer
Consumer vs. Employees
Simply Healthcare Holdings scored a -60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Simply Healthcare Holdings would recommend the brand to a friend. ENPS measures how likely Simply Healthcare Holdings employees would recommend working at Simply Healthcare Holdings to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
