48
NPS
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Simpson Strong-Tie Company
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About Simpson Strong-Tie Company's Brand
Simpson Strong-Tie has been creating structural products for more than 50 years. They help people build safer and stronger homes and
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Simpson Strong-Tie Company NPS
Simpson Strong-Tie Company's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether Simpson Strong-Tie Company's customers would recommend using the product based on a scale of -100 to 100.
Simpson Strong-Tie Company Overall NPS
| 67% | Promoters |
|---|---|
| 14% | Passives |
| 19% | Detractors |
Simpson Strong-Tie Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 37 | Feb 2022 | 37 |
Sep 2022 44 | Sep 2022 | 44 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 54 | Dec 2022 | 54 |
Feb 2023 41 | Feb 2023 | 41 |
Apr 2023 46 | Apr 2023 | 46 |
Sep 2023 46 | Sep 2023 | 46 |
Apr 2024 49 | Apr 2024 | 49 |
Feb 2025 46 | Feb 2025 | 46 |
Mar 2025 52 | Mar 2025 | 52 |
May 2025 45 | May 2025 | 45 |
Dec 2025 47 | Dec 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simpson Strong-Tie Company NPS by Gender
Simpson Strong-Tie Company's NPS was rated 20 by Male customers on Comparably.
Male
20
Simpson Strong-Tie Company's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Simpson Strong-Tie Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Simpson Strong-Tie Company NPS by Ethnicity
Simpson Strong-Tie Company's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Simpson Strong-Tie Company NPS by Usage
Simpson Strong-Tie Company's NPS was rated -34 points by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Simpson Strong-Tie Company Customer Reviews
Out of the 2 Simpson Strong-Tie Company customer reviews 2 were positive and 0 were constructive. Simpson Strong-Tie Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Simpson Strong-Tie Company Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Simpson Strong-Tie Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simpson Strong-Tie Company Customer Loyalty Score by Gender
Simpson Strong-Tie Company's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Simpson Strong-Tie Company Customer Loyalty Score by Ethnicity
Simpson Strong-Tie Company's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Simpson Strong-Tie Company.
70
out of 100
Caucasian
Simpson Strong-Tie Company Customer Loyalty Score by Usage
Simpson Strong-Tie Company's Customer Loyalty score was rated 100% by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Simpson Strong-Tie Company Product Quality
4.3/5
Simpson Strong-Tie Company has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Simpson Strong-Tie Company Product Information
Simpson Strong-Tie Company’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.strongtie.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Construction
Quick Insights into Simpson Strong-Tie Company Product Quality
Simpson Strong-Tie Company's Product Quality score was rated highest by Male customers.
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Ranked Simpson Strong-Tie Company Product Quality the Highest
Simpson Strong-Tie Company Product Quality Score by Gender
Simpson Strong-Tie Company's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Simpson Strong-Tie Company.
Male
4.8/5
Female
N/A
Simpson Strong-Tie Company Product Quality Score by Ethnicity
Simpson Strong-Tie Company's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Simpson Strong-Tie Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Simpson Strong-Tie Company Product Quality Score by Usage
Simpson Strong-Tie Company's Product Quality score was rated 4.6 stars by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Simpson Strong-Tie Company Pricing
Simpson Strong-Tie Company ROI & Value For Money
3.9/5
Simpson Strong-Tie Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Simpson Strong-Tie Company ROI
Simpson Strong-Tie Company's ROI score was rated highest by Male customers.
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Ranked Simpson Strong-Tie Company ROI the Highest
Simpson Strong-Tie Company ROI Score by Gender
Simpson Strong-Tie Company's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Simpson Strong-Tie Company.
Male
4.3/5
Female
N/A
Simpson Strong-Tie Company ROI Score by Ethnicity
Simpson Strong-Tie Company's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Simpson Strong-Tie Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Simpson Strong-Tie Company ROI Score by Usage
Simpson Strong-Tie Company's ROI score was rated 4.1 stars by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Simpson Strong-Tie Company Customer Satisfaction (CSAT)
Simpson Strong-Tie Company Customer Satisfaction (CSAT) Score
84 / 100
Simpson Strong-Tie Company has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simpson Strong-Tie Company Customer Satisfaction
Simpson Strong-Tie Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked Simpson Strong-Tie Company Customer Satisfaction the Highest
Simpson Strong-Tie Company Customer Satisfaction Score by Gender
Simpson Strong-Tie Company's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Simpson Strong-Tie Company.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Simpson Strong-Tie Company Customer Service
4.2/5
Simpson Strong-Tie Company has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Simpson Strong-Tie Company's Customer Service
Address
5151 S. Airport Way, Stockton, CA
Website
http://www.strongtie.com
Phone Number
615-230-8788
Quick Insights into Simpson Strong-Tie Company Customer Service
Simpson Strong-Tie Company's Customer Service score was rated highest by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Simpson Strong-Tie Company's Customer Service score.
Ranked Simpson Strong-Tie Company Customer Service the Highest
Simpson Strong-Tie Company Customer Service Score by Gender
Simpson Strong-Tie Company's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Simpson Strong-Tie Company.
Male
4.8/5
Female
N/A
Simpson Strong-Tie Company Customer Service Score by Ethnicity
Simpson Strong-Tie Company's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Simpson Strong-Tie Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Simpson Strong-Tie Company Customer Service Score by Usage
Simpson Strong-Tie Company's Customer Service score was rated 5 stars by customers who have used Simpson Strong-Tie Company's products/services for 5 to 10 Years.
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Simpson Strong-Tie Company as an Employer
3.8/5
Simpson Strong-Tie Company has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Simpson Strong-Tie Company
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Simpson Strong-Tie Company scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Simpson Strong-Tie Company would recommend the brand to a friend. ENPS measures how likely Simpson Strong-Tie Company employees would recommend working at Simpson Strong-Tie Company to a friend.
Net Promoter Score
48
NPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
