-15
NPS
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SIMS Inc.
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About SIMS Inc. Brand
SIMS provides businesses with comprehensible and functional information management software.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
SIMS Inc. NPS
SIMS Inc.'s Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether SIMS Inc.'s customers would recommend using the product based on a scale of -100 to 100.
SIMS Inc. Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
SIMS Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SIMS Inc. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SIMS Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SIMS Inc. Product Quality
3.4/5
SIMS Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SIMS Inc. overall Product Quality score rated by its users and customers.
SIMS Inc. Product Information
SIMS Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://simsware.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
SIMS Inc. Pricing
SIMS Inc. ROI & Value For Money
3.4/5
SIMS Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SIMS Inc. Customer Satisfaction (CSAT)
SIMS Inc. Customer Satisfaction (CSAT) Score
75 / 100
SIMS Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SIMS Inc. Customer Service
3.8/5
SIMS Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SIMS Inc.'s Customer Service
Address
2801 W. Parker Rd. Suite #5, Plano, TX 75023
Website
http://simsware.com
Phone Number
+1 (972) 769-0900
Consumer vs. Employees
SIMS Inc. scored a -15 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SIMS Inc. would recommend the brand to a friend. ENPS measures how likely SIMS Inc. employees would recommend working at SIMS Inc. to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
