40
NPS
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Simulations Plus
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About Simulations Plus' Brand
Simulations Plus is a leading provider of biosimulation, simulation-enabled performance and intelligence solutions, and medical communications to the biopharma industry. Our biosimulation solutions integrate artificial intelligence/machine learning, physiologically based pharmacokinetics, physiologically based biopharmaceutics, quantitative systems pharmacology/toxicology, and population PK/PD modeling. We also deliver simulation-enabled performance and intelligence solutions alongside medical communications support for clinical and commercial drug development. Our cutting-edge technology is licensed and utilized by leading pharmaceutical, biotechnology, and regulatory agencies worldwide. For more information, visit our website at www.simulations-plus.com Follow us on LinkedIn | Twitter | YouTube
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Simulations Plus NPS
Simulations Plus's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether Simulations Plus's customers would recommend using the product based on a scale of -100 to 100.
Simulations Plus Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
Simulations Plus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
May 2023 50 | May 2023 | 50 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2025 40 | Feb 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simulations Plus NPS by Ethnicity
Simulations Plus's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Simulations Plus Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Simulations Plus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Simulations Plus Customer Loyalty Score by Ethnicity
Simulations Plus's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Simulations Plus Product Quality
4.1/5
Simulations Plus has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Simulations Plus Product Information
Simulations Plus’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Simulations Plus Product Quality
Simulations Plus's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Simulations Plus' Product Quality.
Ranked Simulations Plus Product Quality the Highest
Simulations Plus Product Quality Score by Ethnicity
Simulations Plus's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Simulations Plus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Simulations Plus Pricing
Simulations Plus ROI & Value For Money
3.8/5
Simulations Plus has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Simulations Plus ROI
Simulations Plus's ROI score was rated highest by Caucasian customers.
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Ranked Simulations Plus ROI the Highest
Simulations Plus ROI Score by Ethnicity
Simulations Plus's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Simulations Plus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Simulations Plus Customer Satisfaction (CSAT)
Simulations Plus Customer Satisfaction (CSAT) Score
100 / 100
Simulations Plus has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simulations Plus Customer Satisfaction
Simulations Plus's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Simulations Plus Customer Satisfaction the Highest
Simulations Plus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Simulations Plus' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Simulations Plus.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Simulations Plus Customer Service
4/5
Simulations Plus has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Simulations Plus's Customer Service
Address
800 Park Offices Dr, Durham, NC 27709
Website
http://www.simulations-plus.com
Phone Number
6617235524
Simulations Plus's Social Links
Quick Insights into Simulations Plus Customer Service
Simulations Plus's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Simulations Plus' Customer Service score.
Ranked Simulations Plus Customer Service the Highest
Simulations Plus Customer Service Score by Ethnicity
Simulations Plus's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Simulations Plus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Simulations Plus as an Employer
4.8/5
Simulations Plus has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simulations Plus scored a 40 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Simulations Plus would recommend the brand to a friend. ENPS measures how likely Simulations Plus employees would recommend working at Simulations Plus to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 73% | Promoters |
|---|---|
| 17% | Passive |
| 10% | Detractors |
