50
NPS
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Singapore Press Holdings
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About Singapore Press Holdings' Brand
Singapore Press Holdings Ltd is engaged in publishing, printing and distributing newspapers, magazines and books. It is also engaged in property development.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Singapore Press Holdings NPS
Singapore Press Holdings's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Singapore Press Holdings's customers would recommend using the product based on a scale of -100 to 100.
Singapore Press Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Singapore Press Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Singapore Press Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Singapore Press Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Singapore Press Holdings Product Quality
2.5/5
Singapore Press Holdings has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Press Holdings' overall Product Quality score rated by its users and customers.
Singapore Press Holdings Product Information
Singapore Press Holdings’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.sph.com.sg
- Company Size
- 1,001-5,000 Employees
Singapore Press Holdings Pricing
Singapore Press Holdings ROI & Value For Money
2.5/5
Singapore Press Holdings has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Press Holdings' overall ROI score rated by its users and customers.
Singapore Press Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Singapore Press Holdings Customer Service
2.5/5
Singapore Press Holdings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Press Holdings' overall Customer Service score rated by its users and customers.
About Singapore Press Holdings's Customer Service
Address
1000 Toa Payoh North News Centre, Singapore, 318994
Website
www.sph.com.sg
Phone Number
7
Singapore Press Holdings as an Employer
Consumer vs. Employees
Singapore Press Holdings scored a 50 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Singapore Press Holdings would recommend the brand to a friend. ENPS measures how likely Singapore Press Holdings employees would recommend working at Singapore Press Holdings to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
