0
NPS
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Single Grain
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About Single Grain's Brand
Single Grain is a digital marketing agency founded in 2009 with a dedicated focus on driving persistent growth for remarkable companies. We work with Series A start-ups to tech giants and enterprises, such as Salesforce, Lyft, and Amazon. Our expertise is in paid search, paid social, SEO, and content marketing. We have a blog, two podcasts, and YouTube channel as a testament to our digital marketing expertise. The two podcasts hosted by our CEO, Eric Siu, called Marketing School and Leveling Up amass over 1.2 million downloads/month. We're obsessed with growth because it's our mission to level up every human through education and moving the digital industry forward.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Single Grain NPS
Single Grain's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Single Grain's customers would recommend using the product based on a scale of -100 to 100.
Single Grain Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Single Grain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 20 | Jul 2022 | 20 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Single Grain Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Single Grain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Single Grain Product Quality
4.5/5
Single Grain has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Single Grain's overall Product Quality score rated by its users and customers.
Single Grain Product Information
Single Grain’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://singlegrain.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Single Grain Pricing
Single Grain ROI & Value For Money
5/5
Single Grain has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Single Grain's overall ROI score rated by its users and customers.
Single Grain Customer Satisfaction (CSAT)
Single Grain Customer Satisfaction (CSAT) Score
50 / 100
Single Grain has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Single Grain Customer Service
5/5
Single Grain has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Single Grain's overall Customer Service score rated by its users and customers.
About Single Grain's Customer Service
Address
707 WILSHIRE BLVD, Los Angeles, CA 90017
Website
http://singlegrain.com/
Phone Number
8007010793
Single Grain's Social Links
Single Grain as an Employer
3.7/5
Single Grain has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Single Grain scored a 0 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Single Grain would recommend the brand to a friend. ENPS measures how likely Single Grain employees would recommend working at Single Grain to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 64% | Promoters |
|---|---|
| 8% | Passive |
| 28% | Detractors |
