8
NPS
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Singular
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About Singular's Brand
Singular is a data platform with a "singular"? focus on connecting the most fragmented, complex, walled-gardened ecosystem of them all: the marketing ecosystem
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Singular NPS
Singular's Net Promoter Score (NPS) is a 8 with 54% Promoters, 0% Passives, and 46% Detractors. Net Promoter Score tracks whether Singular's customers would recommend using the product based on a scale of -100 to 100.
Singular Overall NPS
| 54% | Promoters |
|---|---|
| 0% | Passives |
| 46% | Detractors |
Singular NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2022 -15 | Aug 2022 | -15 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 11 | Dec 2022 | 11 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Aug 2023 17 | Aug 2023 | 17 |
Apr 2024 7 | Apr 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Singular Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Singular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Singular Product Quality
3.4/5
Singular has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Singular's overall Product Quality score rated by its users and customers.
Singular Product Information
Singular serves markets in the United States. Singular supports Web devices and offers products for small, medium, and large sized businesses.
Singular’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.singular.net
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Mobile App
SaaS
Languages Supported
English
Product Type
Mobile Marketing Software
Marketing Analytics Software
Marketing Attribution Software
Mobile Analytics Software
Singular Pricing
Singular ROI & Value For Money
3.6/5
Singular has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Singular's overall ROI score rated by its users and customers.
Singular Pricing Plans
Singular has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Singular?
Small Businesses
Medium Businesses
Large Enterprises
Singular Customer Satisfaction (CSAT)
Singular Customer Satisfaction (CSAT) Score
67 / 100
Singular has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Singular Customer Service
3.7/5
Singular has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Singular's overall Customer Service score rated by its users and customers.
About Singular's Customer Service
Address
Av. Bolivar Norte, Edificio Torre Camoruco, Piso 20, Oficina 20-1, Valencia, Venezuela., San Francisco, CA
Website
http://www.singular.net
Phone Number
5824193504
Singular as an Employer
4.3/5
Singular has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Singular scored a 8 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Singular would recommend the brand to a friend. ENPS measures how likely Singular employees would recommend working at Singular to a friend.
Net Promoter Score
8
NPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
