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NPS
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Sinomax USA
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About Sinomax USA's Brand
Sinomax carries an unwavering determination to deliver products that dramatically enhance comfort and well-being through the production, supply, and distribution of our quality sleep and comfort products. In doing so, we help to make the world a better place.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Sinomax USA NPS
Sinomax USA's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Sinomax USA's customers would recommend using the product based on a scale of -100 to 100.
Sinomax USA Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Sinomax USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Aug 2024 50 | Aug 2024 | 50 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sinomax USA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sinomax USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sinomax USA Product Quality
3.2/5
Sinomax USA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sinomax USA's overall Product Quality score rated by its users and customers.
Sinomax USA Product Information
Sinomax USA’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://sinomax-usa.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Sinomax USA Pricing
Sinomax USA ROI & Value For Money
3/5
Sinomax USA has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sinomax USA Customer Satisfaction (CSAT)
Sinomax USA Customer Satisfaction (CSAT) Score
67 / 100
Sinomax USA has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sinomax USA Customer Service
3.2/5
Sinomax USA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sinomax USA's Customer Service
Address
3151 Briarpark Dr, Ste 1220, Houston, TX 77042
Website
http://sinomax-usa.com
Phone Number
713-333-6742
Sinomax USA as an Employer
2.8/5
Sinomax USA has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sinomax USA scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Sinomax USA would recommend the brand to a friend. ENPS measures how likely Sinomax USA employees would recommend working at Sinomax USA to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
